Operations Director
One Community Health, White Salmon, WA, United States
About One Community Health (OCH)
At One Community Health (OCH), we’re redefining healthcare delivery. As a forward-thinking Federally Qualified Health Center (FQHC) in the stunning Columbia River Gorge, OCH leads with innovation, leveraging cutting‑edge technology and evidence-based practices to provide comprehensive, patient-centered care through an integrated healthcare model. Our mission extends beyond treating illness; we are committed to empowering individuals through education, prevention, and early intervention, helping them take control of their health and well‑being. If you’re looking to join a dynamic team shaping the future of healthcare, OCH offers a supportive environment where your ideas are valued and your contributions make a real impact.
Position Summary
We're seeking an experienced administrative Operations Director to lead our clinics in White Salmon & Stevenson, Washington. In this pivotal role, you will collaborate with leaders across the organization to ensure the delivery of high-quality care and service. This is a full‑time, in‑office position.
Key Responsibilities
- Lead operational support staff at the White Salmon & Stevenson clinics. Foster a supportive, efficient, and values-driven environment for patients & staff. Support & develop managers & supervisors.
- Serve as primary partner with the medical leadership, and all providers practicing in the White Salmon & Stevenson clinics. In close collaboration with the medical providers, lead space utilization, patient access, facilities, provider schedules, and patient panel management.
- Address patient complaints & perform escalation as needed.
- Lead OCH relationship with key community partners, including behavioral health & social services agencies, hospital, Health Departments, & Boards of Health.
- Work closely with leaders across the organization to deliver excellent patient care and service.
- Build a culture consistent with OCH mission, vision, and values.
Minimum Qualifications
- Bachelor's degree (or equivalent education and experience)
- 5+ years of clinic operations leadership experience
- 5+ years of supervisory experience
- Excellent leadership, analytical, and communication skills
- Ability to inspire trust and confidence & communicate effectively with internal and external audiences
- Ability to work independently, manage multiple projects, and maintain a high degree of professionalism and confidentiality
- Understanding of healthcare policy, finance, and relevant regulations
- Strong supervisory and leadership skills, including knowledge in staff management, recruitment and selection, employee relations, training, and workplace safety
- Willingness to travel between locations, and in support of OCH
- Some evening and weekend work is required
- Bilingual in Spanish/English
Preferred Qualifications
- Experience working in a safety net healthcare provider setting
- Bilingual in Spanish/English
Benefits
- Medical, Dental & Vision Insurance
- Life, Long-Term Disability, Accident, & Critical Illness Insurance
- Empower Retirement 401k
- 200 hours of Paid Time Off (PTO) + six (6) paid holidays
- Employee Assistance Program (EAP)
- Life Mart- Employee Discounts
- Employee Wellness Events & Team Challenges
- Local Gym Membership Discounts
Compensation
- Salaried/Exempt: Starting at $100,000 annually, dependent on experience
- Bilingual Differential: Additionally, we offer $0.75 per hour as compensation for bilingual proficiency in both English and Spanish.