Senior Director, Residential Customer Experience & Strategy

A global flooring manufacturer is seeking a Sr Director Customer Experience. This senior leadership role focuses on developing a comprehensive customer experience strategy. Responsibilities include collaborating with executive leadership, analyzing customer journeys, implementing technology for the CX team, and enhancing key customer touchpoints. Candidates should have a Bachelor’s degree, along with significant relevant and management experience. Emphasis on excellent people management, communication, and problem-solving skills is vital. A flexible in-office work model is offered.
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