Position Overview
The Growth Orchestration role at HumanTouch LLC plays a mission‑critical role in orchestrating the systems, processes, and practices that power business development and growth activities. This role serves as a connective force between strategy and execution, ensuring that proposal development, pipeline management, and internal knowledge systems operate with high efficiency, compliance, and transparency. This is a high‑impact role requiring cross‑functional collaboration, a sharp analytical mindset, strong process discipline, and excellent communication skills.
Key Responsibilities
Proposal Development Process, Compliance, and Management
- End‑to‑End Oversight: Manage the full lifecycle of proposal development, from opportunity intake to final submission, ensuring adherence to internal standards and client compliance requirements.
- Compliance Leadership: Implement and manage proposal compliance matrices and checklists aligned with government and commercial procurement requirements (e.g., FAR, DFARS, RFIs/RFPs).
- Coordination: Serve as a liaison between capture leads, technical SMEs, contracts, pricing, and design/production teams.
- Quality Assurance: Ensure proposals are compelling, error‑free, well‑organized, and fully responsive to customer requirements.
- Proposal Calendar & Reviews: Maintain proposal development schedules, facilitate color team reviews (e.g., Pink, Red, Gold), and track lessons learned.
Pipeline Process and Management
- CRM Oversight: Manage and optimize the Growth team’s CRM system (BigIn) to track opportunities from identification through award.
- Forecasting & Analytics: Generate and present pipeline reports, win/loss trends, proposal metrics, and performance dashboards for executive decision‑making.
- Gate Reviews & Qualification: Support the opportunity qualification process, ensuring that Go/No‑Go criteria are consistently applied and documented.
- Data Hygiene: Regularly audit pipeline data for accuracy, timeliness, and completeness, working with team members to maintain standards.
Knowledge Management and SOP Development
- Centralized Resource Library: Design, organize, and maintain a repository of reusable proposal content, templates, resumes, past performance, and graphics.
- Process Documentation: Develop, refine, and disseminate Standard Operating Procedures (SOPs) that govern key Growth operations activities.
- Onboarding & Training: Facilitate onboarding for new team members by ensuring clear access to tools, workflows, and documentation.
- Best Practices: Drive continuous improvement by capturing feedback, documenting lessons learned, and updating processes accordingly.
Qualifications
- Experience in growth operations, proposal management, or business development within the GovCon or professional services sector.
- Deep understanding of the federal contracting lifecycle and procurement practices.
- Strong command of CRM tools, proposal automation platforms, and document collaboration systems.
- Exceptional organizational, time management, and written communication skills.
- Ability to manage multiple priorities in a fast‑paced, deadline‑driven environment.
Success Metrics
- Proposal win rate and compliance scores
- Pipeline data accuracy and velocity
- SOP adoption and usage across the team
- Reduction in proposal development cycle time
- Feedback from internal stakeholders and proposal reviewers
Benefits
- Medical, Dental & Vision coverage
- 401(k) Matching
- PTO