Director, Operations (30773)

GI Alliance is seeking an experienced Director, Operations.

Position Purpose

Utah Gastroenterology is the largest private gastroenterology group in Utah with 29 physicians and 16 APPs, at 8 clinic locations serving the Salt Lake City metropolitan area and St. George. The Director of Operations, in collaboration with the Physician President of the practice, is responsible for supporting all clinic operations and practice management to include: planning, organizing, and directing overall operations and procedures for the practice. Participates in the development and implementation of the practice’s mission, vision and values.

Responsibilities/Duties/Functions/Tasks

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ensure the patient care delivery system is of the highest quality and meets company standards.
• Ensure excellent customer service and satisfaction while achieving organization‑specific financial goals.
• Provide leadership to Practice & Office Supervisors and Staff.
• Support division leadership team to ensure clinics achieve goals outlined for operational success.
• Support objectives, strategic improvements, detailed plans, and KPI's.
• Be responsible for achieving divisional and market goals and census growth.
• Monitor division performance metrics; develop and implement action plans/corrective actions to address operational issues/concerns.
• Regularly review financial reporting, identify opportunities for improvement and work with clinic leaders and VP on improving financial outcomes.
• Implement plans and processes to maintain productivity and profitability.
• Review and interpret financial reporting and dashboards to optimize clinic/regional operations.
• Leverage monthly reporting guidelines to report on culture, finance, business/strategic and quality metrics to enhance and optimize operations.
• Participate in physician and APP panel interviews with VP and appropriate dyad clinician partner.
• Facilitate clinician candidate site tours for clinics in their division.
• Lead the execution of various special projects/task forces/business improvement initiatives as requested by senior leadership.
• Formulate strategic and operational plans for assigned project(s).
• Project manage: partner with internal and external stakeholders to accomplish goals and distribute work appropriately.
• Ensure internal and external stakeholders are informed of progress, deviation from project plans and risks.
• Serve as a leader or contributor to performance improvement initiatives; be responsible for successful implementation and achieving required metrics.
• Serve as a change champion for all organizational initiatives (Operational / Patient Experience).
• Set, recommend, and achieve project timelines, appropriately manage, and report on projects supporting larger operational goals.
• Leverage tools and resources to effectively manage numerous large to small scale projects and successfully meet timelines, KPI's and expected outcomes.
• Regularly review patient experience initiatives that support continued improvement of scores.
• Ensure financial reporting is fully utilized within each assigned clinic.
• Support annual budget development, volume forecasting and capital needs within assigned division/region.
• Partner with ancillary departments (billing/coding) to identify opportunities for improvement.
• Support the recruitment, retention, and promotion of outstanding staff & Clinicians.
• Partner with recruitment, clinician leaders, and clinic manager or supervisor for successful onboarding of new clinicians.
• Be responsible for developing and growing leaders within the assigned division ensuring turnover remains below identified threshold.
• Support practice leaders in meeting/exceeding their professional and operational goals.
• Ensure best practices are followed and resolve incidents where the clinic is out of compliance.
• Create regular 1:1 meetings with practice leaders to remain connected to clinic operations.
• Partner with multiple departments to provide staff with Education, Trainings, and resources that promote better understanding, improved skills, and growth.
• Be available to be on call 24/7 for facility related emergencies.
• Perform other duties as assigned.

Qualifications

Education: Bachelor’s degree from an accredited university required. Equivalent combination of education/experience will also be considered.

Experience: Minimum five (5) year experience in facility management preferred. Two (2) years of supervisory experience required.

Additional Qualifications: N/A

Performance Requirements

• Possess knowledge of organizational policies and procedures to manage operations.
• Thorough understanding of fiscal management, human resource management, government regulations, and compliance requirements.

Skills and Abilities

• Demonstrated excellence in organizational and time management skills.
• Perform effective communications skills both verbal and written.
• Proven ability to manage multiple priorities: delegating and achieving goals and objectives.
• Develop and maintain relationships at all levels of the organization and can influence positive outcomes.
• Adapt, innovate, and lead in a fast‑paced environment where change is constant.
• Capable of exercising high degree of initiative, judgment, and discretion.
• Proven ability to quickly identify, respond, and resolve patient/staff problems.
• Be able to identify, analyze, and interpret complex data and provide resolutions to operational problems.
• Demonstrate solid commitment to researching, evaluating and recommending continuous quality improvement plans.
• Possess calm demeanors to be able to lead and guide during emergency situations.
• Proficient in Microsoft Office and appropriate practice management software.

Equipment Operated

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Work Environment

This job operates in professional office environments.

Physical Requirements

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Additional Information

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Please Note: All job offers are contingent on the successful completion of pre‑employment criminal history check.

NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.

No phone calls or agencies, please.

EEO/AA-M/F/disabled/protected veteran.

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