Director of Product & Accounts
Westlake, OH
Product Management Account Management AI Products Client Delivery
The Role
We're looking for a Product Manager & Accounts Lead to join K2 as the connective tissue between our clients and our engineering team. You'll own the day-to-day execution and client relationship for a portfolio of active accounts, while working closely with our engineering team to make sure the right things get built, in the right order, for the right reasons. You'll collaborate directly with clients on product strategy and roadmap. This goes well beyond writing tickets and attending standups. The job involves translating complex business problems into clear product strategy, while maintaining momentum between development cycles. You'll represent K2, meaning you hold a very high bar for how we communicate, think, and act. We're building an environment where AI tools are embedded in how we work, and we'll provide the tools and context to make that real. What we're looking for is someone genuinely excited to lean in, experiment, and develop their own instincts for where AI creates leverage.
What You'll Do
- Serve as the primary day-to-day relationship owner for 5-10 active client accounts simultaneously
- Lead bi-weekly strategy sessions, weekly engineering planning, and milestone reviews with client stakeholders
- Proactively surface risks, manage scope conversations, and maintain client confidence throughout the development lifecycle
- Translate client feedback and real-world pilot learnings into clear product direction
- Recognize and develop expansion opportunities within existing accounts
- Own the roadmap and priority management for each account, working closely with engineers to shape and sequence work
- Facilitate requirements alignment sessions and document product decisions in Meridian, our AI-native product management suite, including using Claude Code to break down complex requirements, generate specs, and prototype ideas directly in the repo alongside our engineers
- Write and refine user flows, acceptance criteria, and feature specs that our engineering team can execute against with confidence
- Validate shipped features against client success criteria before delivery
- Communicate release notes and updates to product stakeholders
- Guide product stakeholders through product decisions when they're uncertain
- Keep our internal systems (Meridian, project tracking, documentation) updated and accurate across accounts
- Flag capacity, timeline, and budget risks early so leadership can act
- Contribute to proposal development and onboarding for new accounts as we grow
What We're Looking For
- 5+ years of experience in product management, technical program management, or client-facing delivery, ideally at a product studio, agency, or early-stage startup
- Demonstrated ability to manage complex, multi-stakeholder software projects from kickoff through launch
- Strong written and verbal communication. You write clearly, run crisp meetings, and clients trust you.
- Comfort navigating ambiguity: our clients often come to us with a problem, not a spec, and you'll need to help shape both
- Enough technical literacy to have credible conversations with engineers about architecture tradeoffs, API behavior, and AI system design. You won't be expected to write code.
- A product-first mindset: you think about outcomes, not outputs, and you push clients toward decisions that best serve their users
- A genuine eagerness to lean into AI tools and develop real fluency with them over time. We're not looking for an expert on day one; we want someone who gets excited when handed a new tool and figures out how to make it useful.
Nice to Haves
- Experience at a product studio, software agency, or venture studio environment
- Exposure to complex regulated industries: healthcare, education, fintech, etc.
- Familiarity with AI/LLM products and the unique challenges of building with them (evaluation, guardrails, agentic orchestration)
- Some hands-on experience with AI coding, prototyping or productivity tools like Claude Code and Cursor
- Background that includes client-facing retention and expansion, not just product delivery
- Boutique studio in Westlake, OH. Collaborate in-person with founders and the team 3-4 days/week.
- Compensation: $110,000-125,000 base salary + bonus and profit sharing for an OTE of $135,000-155,000+
- Work at the frontier of AI product development, collaborating directly with our team to shape internal tools, including our proprietary AI development platform
- Manage meaningful, complex products across diverse industries
- Direct mentorship from founders who've built and exited multiple companies
- Collaborate with a small, high-trust team with real latitude for creativity and independent thinking