Director, Process Improvement

Director, Process Improvement

Position Summary & Purpose

The Director of Process Improvement is a high-level strategic leader responsible for identifying, leading, and executing complex process improvement projects that drive significant financial and operational impact. This individual acts as a change agent, utilizing advanced statistical analysis to reduce defects, eliminate waste, and optimize workflows across the organization.

Essential Duties & Responsibilities

• Project Leadership : Lead and execute high-impact projects utilizing proven Lean Six Sigma or other methodologies to achieve measurable business results.
• Data Analysis : Lead root cause investigations to mitigate risks and prevent defect recurrence. Perform advanced statistical analysis to identify root causes of operational issues and validate improvement results.
• Training & Mentorship : Facilitate training sessions and provide ongoing coaching to operational business leaders.
• Strategic Alignment : Collaborate with senior leadership to identify improvement opportunities aligned with the company’s strategic goals and financial targets.
• Change Management : Implement solutions to optimize workflow and reduce non-value-added activities.
• Reporting : Develop and monitor key performance indicators (KPIs) and report project progress and financial savings to stakeholders.
• Soft Skills : Exceptional leadership, communication, and interpersonal skills with the ability to influence stakeholders at all levels of the organization.

Educational and Skill Requirements

• Education: Bachelor’s degree in Business Administration, or a related technical field is required.
• Certifications: Current Lean Six Sigma Black Belt Certification from a reputable organization (e.g., ASQ, IASSC) is highly desired.
• Experience: Minimum of 5–8 years of experience leading process improvement initiatives with a proven track record of delivering significant cost savings or quality improvements.
• Technical Skills: Proficiency in statistical software, project management tools, and process mapping software (Visio).

Outstanding Benefits

• 21 paid days off (15 PTO days, increasing with tenure, plus 6 holidays)
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Medical, dental, vision, long-term disability, and life insurance
• Generous 401(k) with up to 6% employer match

Exact Billing Solutions participates in the U.S. Department of Homeland Security E-Verify program.

#J-18808-Ljbffr