Position Summary
The Territory Business Manager (TBM) reports to the Regional Director in the Clinical Services commercial organization and serves as the primary customer owner for all accounts within their assigned territory. The TBM is responsible for calling on all stakeholders within their territory and for identifying opportunities to expand share of care and maintain business within their current customer base as well as acquiring new customers. The TBM facilitates the involvement of all specialist teams such as the Oncology Sales Specialists (OSS) and support resources such as the Client Success Specialists (CSS) to increase account value and engages the Key Account Manager (KAM) to target and support Tier A accounts. The TBM operates within the given operating budget and is responsible for operating their territory within their given operating budget.
Responsibilities
- Achieves annual sales goals through efficient management and satisfaction of customer needs within assigned territory.
- Owns the entire sales process for assigned accounts and works with OSS and CSS to increase account value.
- Develops and maintains relationships with key decision makers and pursues new business opportunities within existing accounts.
- Collaborates with marketing and product teams to develop strategies for account growth and stays up-to-date on industry trends and competitive landscape.
- Ensures customer satisfaction and retention through proactive communication and problem-solving.
- Leads and facilitates problem solving within team and across cross‑functional areas, generating ideas that contribute to the territory, business unit, company mission and growth.
- Maintains detailed records in SalesForce.com and tracks all activities and opportunities to increased visibility.
Experience, Education and Qualifications
- Bachelor’s degree in life sciences or business‑related field required (MBA preferred).
- 5+ years of direct sales experience in a clinical and/or laboratory market environment preferred.
- Strong closing skills and prior attendance at formal sales training courses a plus.
- Excellent interpersonal, influencing, oral, written, telephone and presentation skills.
- Demonstrated record of achievement in a prior sales position.
- Knowledge of clinical and/or laboratory market environment and products.
- Proficiency with MS Office programs and strong organizational skills.
- Ability to work independently and in a team environment, under deadline pressure, and travel up to 75% of the time (including overnight travel). Valid driver’s license required.
NeoGenomics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, origin, disability, veteran status or any other protected characteristic.
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