Director of People & Operations NYC
BEAUTYHIRED, New York, NY, United States
Overview
Director of People & Operations
Company: IVDRIPS & HelloDose
Location: New York, NY (In-Person / Tribeca & Brooklyn)
Type: Full-Time
About the Role
We are seeking a high-impact Director of People & Operations to lead the clinical and operational heartbeat of our two fast-growing wellness brands: IVDRIPS (concierge IV therapy) and HelloDose (virtual metabolic health).
As the “boots-on-the-ground” leader in our New York City headquarters, you will be responsible for scaling our clinical team, managing local and multi-state operations, and ensuring our “white-glove” service remains consistent as we expand into Florida, Connecticut, and beyond. This is a role for a master executor who balances technical operational rigor with a deep network in healthcare recruitment.
Responsibilities
- Talent Acquisition: Leverage an existing “book of business” and network to source, vet, and hire the top 1% of RNs and NPs.
- NYC Hub Management: Oversee daily in-person operations at our NYC offices, including local nursing fleet coordination and inventory logistics.
- Operational Infrastructure: Manage payroll (QuickBooks/Zenoti), staff scheduling, and state-by-state compliance (including medical board regulations and background screenings).
- Business Growth & Metrics: Track and report on key performance indicators (KPIs) such as staff utilization, patient retention, and lead-to-booking conversion.
- Process Engineering: Partner with the CEO to refine the tech stack (HubSpot, Zenoti, etc.) and automate workflows for scale.
Qualifications
- Experience: 2+ years in an Operations or HR role, specifically within the luxury wellness, health-tech, or concierge medical sectors.
- Local Presence: Must be based in NYC and able to work in-person from our Manhattan and Brooklyn locations.
- The Network: A proven track record of clinical recruiting with a strong existing network of medical professionals.
- Mindset: A “no task too small” attitude with the ability to switch from high-level strategy to granular admin tasks seamlessly.
- To Apply
- Please submit your resume and a cover letter detailing your relevant experience to