Area Director of Operations

Overview

The Area Director of Operations is responsible for supporting the development, implementation, and evaluation of operational policies and procedures, delivering quality patient care and family services programs in a cost‑effective manner, and representing the company in the community.

Responsibilities

• Supports coordination of local functioning of operational functions.
• Assists in ensuring the hospice meets and exceeds all applicable regulatory requirements and assumes responsibility for maintaining readiness for all inspections, surveys, and reviews—including state licensure, federal certifications, and accreditations—by implementing company systems, policies, and standards.
• Assures compliance with policies by monitoring administrative functions and policies with applicable regulatory agencies, maintaining current copies of all applicable regulations, statutes, policies, and procedures, and collaborating with corporate staff, Medical Director, Clinical Manager, and Executive Director or Administrator to ensure survey readiness.
• Supports the development and implementation of initiatives to enhance revenue performance.
• Maintains strong working relationships with hospitals, nursing homes, physicians, and other healthcare organizations in alignment with the corporate business plan and revenue goals.
• Supports the implementation of contracts to ensure that discharge planning and case review functions are clearly defined, communicated, and effectively executed in compliance with applicable state and federal laws.
• Maintains and participates in collaborative, ongoing relationships with key officials of contracting entities to support smooth and efficient functioning of contracts.
• Supports day‑to‑day operations of the hospice program, including:
• Financial management
• Employment processes
• Quality assurance and performance improvement
• Payroll management
• Admissions coordination
• Medical staff support
• Systems operations
• Execution of the business plan
• Human resource policy adherence
• Staff training and development
• Management of the patient and family services program
• Provides leadership and oversight for the clinical services function at the hospice, including home, hospital settings, nursing homes, and other locations.
• Oversees overall management of the Volunteer Program, supervising the director of volunteers.
• Assures performance of the volunteer and bereavement programs in compliance with the local work plan developed with corporate staff.
• Serves as representative for the company in the community, managing public relations, responding to media requests in coordination with the Area Vice President of Operations and the corporate communications department, and handling complaints from patients, families, and the public.
• Participates in coordination of all aspects of the patient’ hospice care and in the hospice’s quality assessment and performance improvement program.

Qualifications

• About You
  • Hospice operations leadership experience.
  • Familiarity with state and federal guidelines and regulations.
  • Working knowledge of budget development, financial profit/loss process, and human resources.
  • Ability to work with confidential information.
  • Well organized and confident to work independently, but is a team player.
  • Ability to communicate clearly to remote field, mid-level, and executive staff.
  • Exercises professional judgment and demonstrates good problem-resolution skills.
  • Very comfortable working with multiple online and computer applications.
  • Ability to balance multiple tasks and manage conflicting priorities.
  • Strong follow-up skills.
• Education/Experience
  • RN degree highly preferred; Bachelor’s degree in a business‑related field may be considered.
  • Three years of previous managerial experience in hospice.
  • Multi‑site hospice leadership experience.
• License/Certification
  • Valid driver’s license and automobile liability insurance coverage.
  • Unencumbered and active RN license in state of residence required if RN.
• Training/Equipment
  • Intermediate Excel skills.
  • Basic PowerPoint skills.
  • Experience reviewing data in electronic systems.
  • Experience with HomeCare-HomeBase preferred.

Benefits

• Benefits for All Associates (Full‑Time, Part‑Time & Per Diem)
  • Competitive Pay
  • 401(k) with company match
  • Career advancement opportunities
  • National & local recognition programs
  • Teammate assistance fund
• Additional Full‑Time Benefits
  • Medical, dental, vision insurance
  • Mileage reimbursement or fleet vehicle program
  • Generous paid time off + 7 paid holidays
  • Wellness programs (telemedicine, diabetes management, joint & spine concierge care)
  • Education support & tuition assistance (ASN to BSN, BSN to MSN)
  • Free continuing education units (CEUs)
  • Company‑paid life & long‑term disability insurance
  • Voluntary benefits (pet, critical illness, accident, LTC)

Legalese

• This is a safety‑sensitive position.
• Employee must meet minimum requirements to be eligible for benefits.
• Where applicable, employee must meet state‑specific requirements.
• We are proud to be an EEO employer.
• We maintain a drug‑free workplace.

#J-18808-Ljbffr