Director, Customer and Business Operations - Audio Tech

Director, Customer and Business Operations - Audio Tech

Join to apply for the Director, Customer and Business Operations - Audio Tech role at Bose Corporation

At Bose Corporation, we believe sound is the most powerful force on earth – and for over 60 years, we have been a company built on innovation, excellence, and independence.

Location: Framingham, MA + Atlanta, GA + Detroit, MI
Job Type: Full-Time

Job Summary: The Director of Customer and Business Operations - Audio Tech will provide strategic and operational leadership for customer operations and business operations within Bose’s Audio Technology Licensing Division. This role is accountable for designing, scaling, and optimizing end-to-end operating models that support licensing growth, partner success, and long-term business sustainability.

Key Responsibilities

• Own and evolve the end-to-end operating model for customer and business operations across the Audio Technology Licensing portfolio.
• Translate licensing strategy and growth objectives into scalable processes, systems, and governance frameworks.
• Collaborate with Product Engineering and Program Management to continuously improve implementation processes.
• Set vision and standards for customer-facing operational processes, ensuring best-in-class partner experience.
• Establish operating mechanisms to proactively manage partner health, account risk, compliance, and revenue accuracy.
• Lead the design and development of customer-facing processes from contracting through support.
• Coordinate with internal teams to ensure alignment and successful project execution.
• Conduct client meetings to gather requirements, provide updates, and address concerns.
• Identify and mitigate potential risks and issues throughout the program.
• Manage key operational aspects of technology licensing relationships including account setup, SKU creation, and customer volume/revenue reporting.
• Conduct project retrospectives to gather stakeholder feedback and drive process improvements.
• Identify future capability needs and help shape the long-term organizational design for Customer & Business Operations.

Qualifications

• Bachelor’s degree in Business, Engineering, Information Technology, or a related field.
• 10+ years of progressive experience in business or customer operations, project management or implementation roles.
• Proven experience building and scaling operating models in a B2B, licensing, technology, or platform-based business.
• Strong ability to lead cross-functional initiatives and influence senior stakeholders without direct authority.
• Strong understanding of project management methodologies (e.g., Agile, Waterfall).
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Proficiency in project management software (e.g., MS Project, JIRA).
• Problem-solving skills and attention to detail.

Preferred Qualifications

• Experience supporting or partnering with technology licensing, platforms, or IP-driven businesses.
• Project management certification.
• Experience in audio technologies.
• Familiarity with HubSpot, JIRA, SharePoint, and Confluence.

Compensation

The hiring range for this position in the primary work location of Framingham, Massachusetts is: $205,300-$282,250. Additional benefits include bonus programs, comprehensive health and welfare benefits, a 401(k) plan, and exclusive perks.

Equal Opportunity Employerh3>

Bose is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. The EEOC’s “Know Your Rights: Workplace discrimination is illegal” Poster is available here: Bose is committed to providing reasonable accommodations to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Please include “Application Accommodation Request” in the subject of the email.

#J-18808-Ljbffr