Associate Director, Custodial and Moving Services

Overview

Under the oversight and general supervision of the Senior Director of Maintenance & Operations, the incumbent oversees a comprehensive custodial and moving services program for the main and south campuses as well as other nearby campus properties consisting of more than 52 buildings and more than six million square feet. Services are provided via a 24/7 operations schedule, serving thousands of students, faculty, staff, and visitors daily. Using independent judgment and professional expertise, the incumbent plans, organizes and directs the activities of the Custodial and Moving Services unit within Facilities Development & Operations. Services include routine and specialized custodial care, moving activities for departments and occupants, and coordination of services for special events and commencement activities.

The Associate Director, Custodial & Moving Services oversees and administers an assigned budget and helps develop priorities to ensure continuity of operations. This includes establishing strong relationships with campus clients and promoting a University-first, customer-focused approach. The incumbent plans, develops, implements, and oversees comprehensive service plans for all areas of responsibility, including establishing key performance metrics and quality controls. The role collaborates with other managers in the Maintenance & Operations Division on strategic and operational plans and initiatives.

Key Responsibilities

• Develop and oversee custodial service plans, preventive maintenance schedules, and service level standards for all buildings and areas of custodial care
• Develop and implement work processes to guide successful plan and standard implementation campus-wide; ensure staff understand services and expectations
• Develop and implement a key performance metrics system to measure and report performance at building and work-group levels
• Develop and implement a quality assurance and quality control program to meet service expectations
• Coordinate with the Senior Director and Business & Administrative Support Services to prepare and justify annual operating budgets for assigned areas
• Partner to implement recruitment, onboarding, offboarding and ongoing training programs including safety, skill, and team development
• Develop strategies to improve customer experience and ease of access to services and information using varied communication methods
• Ensure regulatory compliance tracking and reporting related to assigned operations to Environmental Health & Safety
• Ensure unit compliance with local, state, and federal regulatory requirements
• Oversee personnel management for over 100 employees including hiring, retention, performance evaluation, and corrective action
• Serve as manager on duty for off-hours service calls and campus emergency response

Knowledge, Skills & Abilities

• Knowledge of administrative and management techniques to lead custodial maintenance and moving services programs
• Knowledge of custodial planning, operational plans, preventative maintenance, and quality control
• Strong customer service orientation with ethical standards and the ability to motivate staff in a demanding environment
• Knowledge of managing personnel in a union environment including recruiting, training, supervising, evaluating, and corrective action
• Knowledge of workplace safety and safe work practices
• Knowledge of public contracting requirements for developing and negotiating proposals
• Ability to assess, develop, implement, and evaluate procedures and policies from strategic and operational perspectives
• Proficiency in planning, scheduling, prioritizing, and problem solving to manage multiple tasks
• Ability to interpret, organize and present information in written or presentation formats; use collaborative skills to obtain decisions

Required Qualifications

• Bachelor’s degree in public administration, management, business or related field OR equivalent experience, including five years of supervisory experience in custodial or operational services management, with at least three years in progressively responsible roles
• Four years of supervisory experience in scheduling, coordinating, and managing custodial operations, including at least two years in progressively responsible management
• Demonstrated experience leading and overseeing custodial and/or moving services in a large, complex organization
• Supervisory experience in human resources and employee relations management
• Experience developing and implementing service plans with task development and resource management

License

A valid driver’s license is required. Out-of-state candidates must obtain a California driver’s license within 10 days of hire. Upon hire, the employee must complete the Defensive Driver Training Program provided by the State of California for CSU campuses.

Preferred Qualifications

• Bachelor’s degree in public administration, management, or related field
• CCE or GCMC certification or equivalent
• Supervisory experience in a collective bargaining environment
• Experience managing custodial services for a large, complex organization
• Experience in operational services management for a State facility, college or university, or multi-facility complex

Compensation

Classification: Administrator II

Anticipated Hiring Range: $5,053/month – $16,221/month

CSU Salary Range: $10,618/month – $11,235/month

The final hiring salary will be commensurate with experience. San José State University offers a comprehensive benefits package typically worth 30-35% of base salary. For more information, see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach:

• Resume
• Letter of Interest

Application period: February 5, 2026 through February 26, 2026. Position is open until filled; later applications may be considered at the university’s discretion.

Contact Information

University Personnel

CSU Vaccination Policy

The CSU recommends vaccination in line with CDC and CDPH guidelines and campus safety measures. See policy for details.

Additional Information

Satisfactory completion of a background check is required. A contingent offer may be rescinded based on background results. The standard background check includes criminal, employment, and education verification; additional checks may apply. SJSU is not a sponsoring agency for staff or management positions.

All employees are mandated reporters under the California Child Abuse and Neglect Reporting Act and must report incidents as required by CSU Executive Order 1083. See Clery Act and Campus Security policies for details. A copy of the Annual Security Report and Annual Fire Safety Report is available via the links provided by the university. For Clery compliance contact the Clery Director.

Equal Employment Statement

SJSU is an equal opportunity employer and prohibits discrimination on various protected characteristics. Reasonable accommodation is provided for applicants with disabilities. All employees are mandated reporters under applicable laws and CSU policies.

#J-18808-Ljbffr