Regional Director of Operations
Lbahospitality, Town of Florida, NY, United States
All Jobs > Regional Director of Operations
Job Summary
Responsible for the overall success of a property in guest and associate satisfaction, quality assurance and revenue generation.
Specific Responsibilities
- Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals
- Holds team members accountable for results
- Develops and implements multi‑year business and profitable growth strategies for a region to deliver increased market share by managing financial performance, assessing economic factors, demographics trends, and competitive strategy, enhancing the brand; and leveraging relationships
- Ensures unbeatable excellence in all brand and LBA standards
- Ensures acquisition of competitive talent for a region, partnering in development of company human resources initiatives and promoting opportunities to attract and retain a high performing diverse workforce
- Analyzes and mitigates risk to the region by proactively monitoring internal and external risk opportunities to the company, developing an action plan, and utilizing the regional team to execute the plan
- Manages overall financial performance of the region by analyzing and reconciling financial reports, determining trends and areas of opportunity, advising others on cost‑control methods, and resolving budgetary issues
- Provides overall direction for a region by analyzing business objectives and guest needs; developing, communicating, building support for, and implementing business strategies, plans, and practices
- Cultivates an environment where associates respect and adhere to company standards of integrity and ethics
- Adds value to LBA Hospitality by focusing on improving total revenues and RevPAR
- Facilitates participation in all training programs
- Focuses on local sales efforts and QA improvement
- Evaluates the performance of each property
- Creates strategies for the region that align with the company’s strategies and lead to the achievement of business priorities. Pursues initiatives and opportunities that will support the company’s strategies
- Promotes reputation and social responsibility
- Builds and sustains an environment where adherence to and reinforcement of the highest standards of integrity and ethics are the norm
- Demonstrates creativity and strength in the face of change, obstacles and adversity
Requirements
Pre Requisites
- Minimum Five years hospitality experience with a focus on multi‑property operations
- Multiple brand knowledge preferred
- Extensive hotel financial knowledge
- Five years supervising managers who have P&L responsibility and make employment decisions
Essential Functions
- Computer skills: Basic knowledge required. Hilton and Marriott Revenue Management Systems, Excel, Word, PowerPoint and Outlook experience preferred.
- Must be able to lift and carry 30 pounds, push and pull 50 pounds
- Must be able to sit or stand for extended periods of time
- Must maintain a valid Drivers License and Motor Vehicle Insurance.
- Must be able to speak and read English.
- Must display professionalism, honesty and trustworthiness at all times.
Required Knowledge, Skills and Abilities
- Ability to build and maintain strong relationships with property GM & DOS; Regional 1‑1‑1 Teams, fellow RDOs and Corporate Staff; Brand Representatives and Support; Key Ownership Contacts
- Possesses excellent analytical skills and the ability to effectively communicate (verbal, written) recommendations based on analysis
- Possesses strong deductive and inductive reasoning, and be able to translate the results into actions
- Possesses attention to detail and follows through to conclusion
- Ability to promptly respond to multiple requests and meet deadlines as required
- Possesses organizational skills and able to prioritize tasks
- Ability to work in a multi‑task environment
- Ability to make sound decisions with minimal supervision and be proactive rather than reactive
- Ability to take initiative towards learning new tools and processes
- Promotes an Associate‑focused environment
Working Conditions / Special Requirements
- Position is Corporate office or Field‑based
- Priorities and workloads are subject to change requiring flexibility and the acceptance of non‑routine assignments.
- Night and weekend work may be required to meet specific deadlines and commitments