Senior Strategy & Operations Manager

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Job Summary:

Sword Health is on a mission to free two billion people from pain through innovative AI Care solutions. The Strategy & Operations Manager will design and lead operational strategies, tackle complex problems, and drive departmental performance to enhance efficiency and member outcomes across the organization.

Responsibilities:

• Drive Operational Strategy: Design and lead cross-functional operational strategies that enhance efficiency, scalability, and member outcomes across departments;

• Lead Complex Problem Solving: Tackle high-impact, ambiguous challenges by identifying root causes, designing innovative solutions, and influencing decision-making at the leadership level;

• Departmental Leadership: Take full ownership of team deliverables and performance; set priorities, mentor team members, and ensure alignment with departmental goals;

• Program Ownership: Lead the execution of high-stakes programs or initiatives, managing resources, timelines, and stakeholder alignment to ensure measurable impact;

• Capacity Planning: Own departmental headcount planning, driving cost optimization without compromising quality or growth;

• Influence & Collaboration: Actively engage with stakeholders across Product, Clinical, and Commercial teams to shape strategic initiatives, align processes, and deliver unified outcomes;

• Process Innovation: Leverage advanced data analysis to build frameworks, define metrics, and continuously improve operational workflows and strategic planning.

Qualifications:

Required:

• 7+ years of experience in strategy, consulting, or operations roles in high-growth environments

• Deep analytical and problem-solving skills, with proficiency in SQL, Looker, and advanced spreadsheets

• A strong bias towards execution, a hands-on approach and the ability to adapt quickly as priorities shift

• Sound critical-thinking, sharp analytical ability and clear communication and decision-making skills

• A proactive, self-start attitude that allows you to drive change independently

• Strong leadership presence and ability to mentor mid and junior level talent, fostering a high-performance culture

• Demonstrated success navigating ambiguity, managing multiple stakeholders, and executing under pressure with limited guidance

• A systems-thinker who can connect the dots between data, processes, people, and outcomes at a strategic level

Preferred:

• Phyton proficiency

Company:

Sword Health offers AI-powered physical therapy solutions for pain recovery at home. Founded in 2015, the company is headquartered in New York, New York, USA, with a team of employees. The company is currently Late Stage.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting

• Industries

  Software Development

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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