Bilingual Customer Service Representative
The Nagler Group, Waltham, MA, United States
Senior Recruiting Manager at The Nagler Group
Location: Hybrid (Waltham/Boston)
Pay: $20–$22/hour
Schedule: Full-time, 11:30 AM – 8:00 PM (occasional flexibility to start earlier)
Overview
Join a fast-paced call center team assisting people with questions about commuter benefits (T passes and Commuter Rail) available through a federal pre-tax program. You’ll be handling mostly inbound calls and a few outbound follow-ups for escalated issues.
Key Responsibilities
- Answer up to 100 inbound calls daily from individuals inquiring about commuter benefits
- Make occasional outbound calls for escalated issues
- Provide clear, helpful, and professional customer service
- Navigate systems to assist with benefit-related questions and updates
- Training is onsite in Waltham for the first 2–3 weeks, Monday–Friday, 9:00 AM – 5:00 PM
- After training, the schedule is hybrid: in-office Tuesdays and Wednesdays, remote the other days
- Must be open to going into the Boston office occasionally (Commuter Rail is recommended from Waltham or your home)
Seniority level
- Associate
Employment type
- Full-time
Job function
- Customer Service
Industries
- Staffing and Recruiting