Director of Technical Escalations – Remote Exec Impact

A customer success technology firm is seeking a Director of Technical Escalations in New York. This remote role requires overseeing critical technical issues, ensuring that escalations align with customer retention goals. The ideal candidate has over 10 years of leadership experience in a SaaS environment, strong technical knowledge in platforms like Salesforce, and the capability to engage with executive teams effectively. A generous salary range and various benefits are offered.
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