Base pay range
$65.00/hr - $70.00/hr
This is a remote 12 month contract starting in January 2026. You can be anywhere in EST in the United States.
As a Sr. Conversation Designer you’ll be the primary design expert for your product and engineering partners, developing conversational experiences that anticipate consumer needs and elevate their engagement. Your work will impact the people we serve and ensure our bot designs meet accessibility and conversational design best practices.
Primary Responsibilities:
- Design innovative, consumer-centric conversational interfaces for voice interactions and chatbots, including multi-modal user experiences that support digital adoption, reduce unnecessary calls and anticipate consumer needs
- Act as a bot design subject matter expert for product and engineering teams, represent the design process, and serve as a key resource on complex or critical issues
- Analyze transcripts of user interactions to create consumer-centric conversational experiences and interaction models (intents, utterances, slots, and slot values).
- Create and refine thorough, accurate flow diagrams and other related documentation to communicate the behavior of a complete conversational system, including what can go wrong, and how
- Collaborate with engineering, product, architecture, legal, UI/UX, and accessibility partners to understand dependencies and determine solutions to build and iterate on your designs
Required Qualifications:
- 4+ years of hands-on experience in conversation design OR working with a writing discipline, communications, human-computer interactions, or UX team
- Proven ability to distill consumer insights into carefully factored conversational experiences for voice and/or chat that anticipate consumer needs
- Working knowledge of Conversational AI, prompt design, and defining user intents
- Adept at crafting conversations and logic that align to the strategy while following voice, tone, and brand standards.
- Excellent communication and collaboration skills with stakeholders and leaders
- Proven record of displaying ownership and urgency through problem solving and decision-making skills
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Writing/Editing and Marketing
Industries
Staffing and Recruiting and Marketing Services
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