Sales National Account Director (Salary)

We offer competitive salaries and benefits, including medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, dining and golf discounts, and more.

Position Overview and Responsibilities

The National Account Director will cultivate and grow the incentive and luxury group segment for Prince Resorts Hawaii. You will engage corporate incentive planners, executive retreat organizers, and luxury group advisors to position our resorts as best‑in‑class destinations for corporate incentive travel, executive retreats, and high‑touch luxury group experiences.

Essential Duties

• Proactively generate and close corporate incentives, executive retreats, and luxury group business
• Identify and secure high‑value opportunities aligned with each hotel’s premium positioning

Activate Your Network

• Utilize established connections with incentive houses, corporate planners, and luxury advisors
• Maintain a strong presence in the incentive and luxury travel community
• Represent the Prince Resorts Hawaii brand at key industry events, trade shows, and client engagements

Deliver High‑Touch Sales Experiences

• Craft compelling, tailored proposals that reflect the sophistication of the incentive market
• Lead immersive, memorable site inspections that inspire clients and differentiate the resort experience
• Anticipate client expectations and curate experiences that exceed them

Drive the Sales Process with Precision

• Manage the full lifecycle: prospecting, qualifying, negotiating, contracting, and closing
• Structure creative, value‑driven deals while protecting rate integrity
• Ensure seamless transition from sales to operations for flawless program execution
• Make and exceed quarterly and yearly goals for this luxury corporate market

Collaborate to Elevate the Experience

• Partner cross‑functionally to align on luxury service delivery and program customization
• Support team initiatives and provide leadership within the sales organization
• Step in to support broader sales leadership efforts when needed
• Maintain strong skills with sales applications: CI‑TY, Delphi Opera, Outlook, Word, Excel, etc.
• Be well versed in the sales process – initiating customer contact, qualifying, follow‑up, negotiating, contracting (including creating and being knowledgeable of hotel contracts), and service delivery
• Develop and communicate/lead site inspection strategy and provide a strong site inspection experience
• Develop and strengthen strong relationships with new and existing group accounts to achieve group segment objectives; attend industry events to represent and grow customer base
• Provide an elevated level of guest service in all areas of the resort
• Maintain organizational skills to support the sales process; partner
  etwork with industry organizations such as the Island of Hawaii Visitors Bureau, Oahu Visitors Bureau and meet Hawaii sales team
• Must meet and/or exceed booking goals
• Perform administrative tasks such as contracts, proposals, solicitation letters, etc.
• Create and utilize sales presentations and tools to increase hotel sales
• Must be available to travel to both Mainland and Hawaii to generate sales production as needed
• Attend and/or lead sales related meetings as required and prepare reports and presentations
• Understand and support overall hotel goals and objectives
• Be a strong team player by supporting other sales members and sales department initiatives
• Assist Area Director of Sales, Group in various duties such as creating and maintaining SOPs to meet business needs

Other Duties

• Actively participate in industry and community initiatives
• Represent Prince Resorts Hawaii in a professional, respectful manner
• Attend REVMAX (when schedule allows) and resort management meetings
• Perform other related duties as assigned or required

Working Conditions

• Normal office conditions, sitting, lifting, standing
• Must be able to walk the property to give a tour of the resort and/or greet clients
• Must be able to travel off‑island or out of state

Work Hours

• Must be able to work schedule determined by the Area Director of Group Sales
• Must be able to work long and irregular hours as needed
• Must be able to work more than 50 hours per week

Equipment Use

• Must be proficient use of computers, resort applications, Word, spreadsheet, and other required software
• Must be able to use various office equipment including but not limited to calculators, photocopiers, scanners
• Must have a valid passport and State ID

Mental and Physical Demands

• Ability to prioritize and organize workload to ensure deadlines are met
• Ability to manage stressful and challenging situations
• Ability to stand and walk as needed to meet with clients, conduct tours, meet with departments, and attend meetings
• Ability to sit at a desk to do administrative duties
• Ability to travel on airplanes; carry luggage and sales and marketing material
• Ability to lift, carry, push, pull up to 50 lbs

Communication Demands (Qualifications)

• Must be proficient in the English language – ability to read, write and speak
• Must have strong communication skills – written, verbal and public presentations
• Must be able to read, understand and effectively negotiate contracts
• Must be able to conduct presentations to small and large groups of people
• Must be able to receive feedback and coaching as necessary
• Must be personable, tactful, patient, tolerant, assertive, respectful, and self‑motivated
• High school diploma or equivalent
• Minimum of 5 years of sales experience required
• Four‑year college degree preferred

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