Schwartz Center Director of Learning and Development (Training Strategy & Innova

Job Summary

The Schwartz Center for Compassionate Healthcare’s mission is to partner with healthcare organizations to advance compassion for patients, care teams, and their healing relationships. We are a Boston-based nonprofit with national and international reach, serving approximately 600 hospitals and 320 associated systems worldwide. Our strategic priorities include expanding Schwartz Rounds, strengthening global compassionate care champions, developing a Model for Compassionate Care, and building new partnerships. The Director of Learning and Development will support new and existing programs, develop and evaluate training and educational resources for leaders at partner sites, administer the Learning Center LMS, and supervise the Training Specialist.

Training & Education Responsibilities

• Leads the strategy and design of the Schwartz Center’s global training ecosystem, leveraging existing offerings while building scalable learning models and expanding a revenue-generating training portfolio
• Leads the development and optimization of the learning management system (LMS) by partnering with internal and external stakeholders
• Applies best practices in instructional design to develop innovative training and support programs and resources related to the organizational mission
• Develops and facilitates in-person and online training and support programs as applicable
• Designs and launches high-impact learning experiences across platforms, partnering with a global community of content experts and thought leaders to co-create engaging education
• Drives the evolution of the Schwartz Center's digital learning environment, including the LMS and multimedia content
• Ensures appropriate training is delivered to Schwartz Center member teams to ensure the success of Schwartz Center programs
• Supervises Training Specialist in onboarding of all new members and transitioning relationships to Program Advisors
• Directs the development of evaluation tools for courses, programming, and membership. Utilizes evaluation data to improve program content and delivery
• Supports the development of new programming related to the organizational mission, with particular contribution to the creation of supporting educational and training strategies
• May support partner organizations as needed
• Special projects, as assigned

Skills & Competencies

• Graduate degree in a relevant field (e.g., education, organizational development, adult learning, public health) or a minimum of 5-7 years of experience in training, learning and development or professional education including designing and implementing training programs at scale
• Experience designing and implementing training programs across multiple modalities (in‑person, virtual, and asynchronous), including scalable learning approaches
• Strong instructional design skills grounded in adult learning principles, with the ability to translate complex concepts into engaging educational experiences
• Learning Management System administration and course development experience
• Experience in a healthcare setting and familiarity with healthcare organizational roles and priorities
• Experience with Schwartz Center programs including Schwartz Rounds and Stress First Aid (desired)
• Strong project management skills
• Strong public speaking and facilitation skills
• Strong written communication skills, organizational skills, detail‑oriented, and efficient
• Strong commitment to quality work, customer service, and high productivity
• Ability to think critically and creatively
• Flexibility to handle multiple tasks at once
• Skills to manage up and across
• High degree of initiative and independent judgment
• Excellent computer skills including extensive knowledge of Word, Outlook, Teams, Excel, PowerPoint, project management tools (e.g., Project, Asana, etc.), Salesforce or other databases
• Demonstrated commitment to the Schwartz Center’s mission and vision

Remote Type: Remote

Work Location: 399 Revolution Drive

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

Pay Range: $99,465.60 - $141,804.00/Annual

Grade: 8

EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at .

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