Digital Product Support Director

Job Description

Caesars Entertainment is seeking a Director of Digital Support Operations & Incident Management to lead one of the most critical operational functions supporting our digital and retail ecosystems.

This is not a traditional support or ITSM leadership role. We are not looking to simply run a process or maintain the status quo. We are looking for the right leader—a fast learner, hard driver, and fearless problem solver who sees issues clearly, takes ownership instinctively, and drives solutions without hand‑holding.

In this role, you will lead teams responsible for intake, triage, and resolution of incidents impacting customers, retail sportsbook operations, internal teams, and vendors. You will operate in complex, fast-moving environments where clarity is not always given—and where action matters more than perfection.

If you live to solve problems, move with urgency, and want the opportunity to measurably improve how a large‑scale operation functions, this role is for you.

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