Director of Patient Services

Director of Patient Services (RN)

Salary: $100,000–$150,000

Location: Inwood, NY (Long Island)

About At Rockaway Home Care

At Home Care Partners is a well-established Licensed Home Care Services Agency (LHCSA) in New York. We are seeking an experienced Registered Nurse to serve as Director of Patient Services (DPS) and lead our Compliance.

Position Overview

The Director of Patient Services (RN) is an executive-level role responsible for overseeing clinical operations and compliance agency operations to ensure high-quality patient care. The DPS provides clinical oversight, ensures regulatory compliance, and leads caregiving, nursing, and patient services teams, including oversight of Personal Care Aide (PCA) training and certification programs. The ideal candidate is an experienced Registered Nurse with a strong background in home care and solid knowledge of New York State Department of Health (NYSDOH) regulations.

Key Responsibilities

• Ensure compliance with NYSDOH/CMS requirements, HIPAA, and agency policies; maintain survey readiness and lead audits/inspections, including corrective action plans as needed.
• Develop and implement clinical policies, procedures, and process improvements to support quality, consistency, and efficient workflows across departments.
• Ensure timely and accurate clinical documentation, reporting, and regulatory submissions in accordance with DOH standards.
• Lead, mentor, and evaluate clinical and support staff; maintain appropriate staffing levels and oversee scheduling, field supervision, and performance monitoring.
• Oversee patient intake, RN assessments, and interdisciplinary care planning, coordinating closely with physicians, caregivers, and internal teams.
• Oversee PCA training and certification programs, including curriculum oversight, instructor supervision, documentation, and compliance with NYSDOH requirements.

Qualifications

• Current New York State Registered Nurse (RN) license (required).
• Minimum of 2 years of clinical nursing experience, including at least 1 year in a home care related role (required).
• Prior experience as a Director of Patient Services or clinical manager in a CHHA or LHCSA setting strongly preferred.
• Strong knowledge of NYSDOH and CMS home care regulations (required).
• Bachelor’s degree in Nursing (BSN) required.
• Excellent leadership, communication, and organizational skills with a strong focus on quality and compliance.
• Proven ability to develop and implement clinical policies.
• Proficiency with electronic medical records and home care documentation systems.

Why Join Rockaway Home Care

Join Rockaway Home Care and be part of a growing organization committed to quality, integrity, and compassionate care. You’ll have the tools, support, and backing of a trusted organization allowing you to focus on leading your team, elevating care, and making a meaningful difference in the lives of those we serve.

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