Regional Director of Operations

$170,000 - $190,000 annually| Great Benefits! Annual bonus up to 24%

Era Living is seeking a full-time Regional Director of Operations to become the newest member of our Home Office leadership team located in Seattle, WA. The Regional Director of Operations collaborates with Era Living’s Senior Management to ensure Company operational excellence, resident satisfaction, financial performance, and compliance, while driving innovation and growth across multiple communities. This role is a Monday to Friday dayshift position that partners with the community Executive Directors to ensure on-call 24/7 oversight of our communities which may require some work after-hours and on weekends/holidays.

Competitive Compensation and a Complete Benefits Package including:

• Medical/vision/prescription drug plan
• Dental plan
• Life and Accidental Death & Dismemberment insurance
• Long-Term Disability insurance
• Flexible Spending Accounts for health care and dependent care
• 401(k) retirement plan with generous company match (eligibility contingent on age requirement)
• Progressive vacation package starting at 20 days per year
• 8 paid holidays per year
• 1 hour paid sick time for every 40 hours worked
• Employee Assistance Program
• Longevity bonuses
• Employee discount programs
• Pre-tax election commuter benefits

Key Responsibilities

Operational Leadership

• Partners with the Executive Directors to drive operational excellence, resident satisfaction, financial performance and employee engagement
• Analyze key metrics (occupancy, labor, NOI) and provide performance insights to senior leadership

Financial Performance

• Oversee budgeting, financial planning and expense management for communities.
• Partner with community leadership to identify revenue opportunities and control costs.
• Analyze financial reports and key metrics including occupancy, labor and NOI.

Leadership Development

• Recruit, develop and mentor Executive Directors and community leadership teams, providing coaching and performance management to support leadership growth
• Help build strong leadership pipelines for future community roles

Resident Experience

• Promote culture focused on exceptional customer services and resident care.
• Ensure communities meet or exceed resident and family satisfaction benchmarks

Compliance and Risk Management

• Champion and oversee company policies and procedures to ensure compliance with federal, state and local laws and regulatory regulations and requirements.
• Collaborate with cross-functional teams (HR, Health & Wellness, Environmental Services, Culinary)
• Support licensing surveys and regulatory reviews.

Strategic Growth

• In collaboration with the Director of Sales and Marketing, ensure high community census through effective sales and marketing programs.
• Drive innovative improvements across all communities
• Assist with new community openings when applicable

Required Knowledge, Skills, and Abilities:

• Knowledge of Senior Living industry trends, issues, and regulatory requirements and demonstrated experience driving innovation and operational improvements.
• Expertise in administration, budgeting, and financial analysis.
• Strong leadership, analytical capabilities and strong collaboration and team-building skills; Ability to think critically and problem-solve
• Strong written and verbal communication including the ability to speak publicly
• Proficient computer skills, including the ability to use Excel and other Microsoft Office programs.
• Valid WA State Driver’s License, safe driving record and reliable transportation; Able to travel to multiple Era Living communities to perform duties as required
• Ability to read, write and communicate in English.
• Ability to pass DSHS background check, required.

Education and Experience:

• Bachelor's degree preferred; Master's degree preferred.
• A minimum of six years of operations management experience in Senior Living or hospitality
• Multi-site operations support and management preferred.

About Era Living:

If you are passionate about improving the quality of life for older adults and exemplify a values-based approach to your work, demonstrating integrity, credibility, consistency, strong team orientation, and outstanding communication, we welcome your application!

Era Living was voted “2025 Winner: Best in the Pacific Northwest – Senior Community” by the Seattle Times.

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