Vice President, eCommerce & Fintech Product Client Solutioning
JPMorgan Chase & Co., chicago, il, United States
Unlock your potential as a leader in product solutions, where you will guide sales advisory, optimize complex problem-solving, and shape customer‑centric strategies. Leverage your expertise to make a lasting impact in a fast‑paced, collaborative environment.
As a Product Solutions Manager in Non‑bank Payment Intermediaries (NBPI), you are an expert in a cluster of products and the sales cycle. As a leader on the team, you leverage your advanced capabilities to craft complex solutions, partner with Sales to identify and capture market opportunities, and create new ways for teams to continuously deliver value to customers.
Job responsibilities
- Advises the Product Solutions teams on solutioning and adopting new and existing client‑facing products and capabilities while crafting complex solutions and assessing risk to enhance the customer experience
- Leverages extensive knowledge of a cluster of products and capabilities to manage the strategic development of end‑to‑end product solution strategies and processes
- Partners with Sales to advise on strategic pricing for deals, contributes to the development of sales training and collateral this includes pricing strategy
- Manages the collection of client feedback, develop personas, business cases for product enhancements or partnerships and oversees the delivery of feedback to Product teams
Required qualifications, capabilities, and skills
- 8+ years of experience or equivalent expertise leading and developing solutions across multiple teams and a cluster of products
- Extensive experience facilitating sales cycle activities and developing and optimizing strategies and processes
- Demonstrable experience structuring and handling complex solutions for business problems to meet clients’ needs
Preferred qualifications, capabilities, and skills
- Understanding AML, KYC, and KYB regulatory requirements is essential for eCommerce and Fintech businesses
- Experience supporting Healthcare Providers and Insurance industry