Chick-fil-A Front of House Operations Director
Cooper Connect, Raleigh, NC, United States
Chick-fil-A Front of House Operations Director
- Owner/Operator Kelly McKeown has been an Operator for 15+ years, following in her father's footsteps who was an Operator for 47 years
- Kelly recently opened Chick-fil-A Capital Crossing in September 2024, and enjoys building leaders and mentoring one‑on‑one
- Chick-fil-A Capital Crossing is growing rapidly and is currently over $11 million in volume with incredible fast pace, and growth opportunity
- Chick-fil-A has the highest customer satisfaction scores for 10 consecutive years
- Chick-fil-A is the fastest growing Quick Service Restaurant in the nation
- Chick-fil-A is on Forbes Lists for Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo )
- Chick-fil-A has awarded $191 million in team member scholarships since 1973, with $26 million total awarded to 14,000+ winners in 2024
Value and Appreciate Employees
- Health Insurance
- Paid Vacation
- Paid maternity/paternity leave
- 401(k)
- Tuition Discounts at Over 100 Colleges
- Never work on Sundays
- Overtime Available
We are looking for an enthusiastic Front of House Operations Director to join our team at Chick‑fil‑A Capital Crossing . This is a hands‑on operational leadership role where you will own the guest experience, lead leaders, and drive excellence on the front lines. You will be empowered to make decisions, develop people, and elevate hospitality while working alongside a well‑tenured Owner/Operator and receiving world‑class leadership support from Chick‑fil‑A.
Your Impact
- Leading Front of House operations with a sharp focus on speed, accuracy, and genuine hospitality
- Coaching and developing Team Members to grow and Shift Leaders to confidently run high‑performing shifts
- Manage a team of 50+, creating an inspiring vision, coaching and holding people accountable to high standards
- Ensuring peak‑period excellence by maintaining strong throughput in Drive‑Thru, Mobile Thru, Front Counter and Third Party Delivery
- Implementing systems to improve productivity, reduce labor waste, and steward profitability
- Partnering cross‑functionally with Back of House to ensure smooth handoffs and seamless guest experiences
- Maintaining a clean, safe environment that promotes food safety and team safety at all times
- 2+ years of Restaurant Management experience (Required)
- Full‑time open availability including some nights as well as Fridays & Saturdays (Required)
- Previous Chick‑fil‑A experience (Highly Preferred)
- Confident communicator with strong command presence during busy shifts
- Hospitality experience (preferred)
- Passion for hospitality excellence and alignment with Chick‑fil‑A’s values
Apply now and you will be contacted ASAP .