Director Supply (Operations
U.S. Bankruptcy Court - District of CT, Jersey City, NJ, United States
Role Overview
We are looking for a seasoned Director – Supply (Operations) to lead and scale our supply ecosystem, including vendor partnerships, panel strategy, and sample procurement. This role will be responsible for ensuring high-quality, cost-effective, and scalable supply to support global research projects.
Key Responsibilities
- Supply Strategy & Leadership
- Define and drive overall supply strategy aligned with business growth goals
- Build and scale a robust global vendor ecosystem (panel partners, aggregators, niche providers)
- Identify new supply sources and partnerships across B2B, B2C, and hard-to-reach audiences
- Vendor Management & Procurement
- Own end-to-end vendor lifecycle: onboarding, negotiation, performance management, and renewals
- Drive commercial strategy including pricing, margin optimization, and cost efficiencies
- Establish SLAs, KPIs, and governance frameworks for vendor performance
- Operations Excellence
- Oversee sample feasibility, allocation, and fulfillment across projects
- Partner with Project Management and Sales teams to ensure seamless execution
- Improve turnaround time, feasibility accuracy, and project success rates
- Quality & Compliance
- Implement strong quality control frameworks to ensure data integrity
- Monitor fraud, duplication, and panel quality metrics
- Ensure compliance with global data privacy standards (GDPR, CCPA, etc.)
- Team Leadership
- Lead and mentor a high-performing supply/ops team
- Define org structure, hiring plans, and capability building initiatives
- Foster a performance-driven and collaborative culture
- Stakeholder Management
- Work closely with Sales, Research, and Client Services teams
- Act as a strategic partner in client discussions involving supply feasibility and solutions
- Present supply insights and performance metrics to leadership
Qualifications
- 10–15+ years of experience in Market Research, Sample Procurement, or Vendor Management
- Strong experience in online sample ecosystem / panel management
- Proven track record of managing global vendor networks (US, EU, APAC)
- Deep understanding of B2B sampling, feasibility, and audience targeting
- Strong commercial acumen with experience in pricing and negotiations
- Experience leading large teams and cross-functional collaboration
- Familiarity with tools/platforms used in MR (sample marketplaces, survey platforms, etc.)