Director, Operations Lead - Loans Enablement

Director, Operations Lead - Loans Enablement

Houston, TX, United States

Responsibilities

• Lead delivery of Operations capabilities for the Platform, partnering with EPO and Engineering to optimize client experience, control effectiveness, and efficiency across Operations Service Delivery Groups (SDGs).
• Define the Operations strategy for the Platform in collaboration with EPO and Engineering leadership.
• Support Operations services across Pods and SDGs, driving continuous improvement in client experience, unit costs, and control enhancements.
• Implement and manage comprehensive Operations metrics including client deliverables, unit costs, efficiency benchmarks, and Key Risk Indicators with associated thresholds.
• Provide senior Operations expertise to support Platform mandate delivery, escalating issues to EPO, Operations Practice lead, and governance forums as needed.
• Engage directly with external clients to offer insights and advice on improving efficiency, including peer benchmarking.
• Identify and recruit Operations talent required within the Platform.
• Proactively implement standards, tools, and techniques defined by the Operations Practice, including metrics, Service Catalogues, Manual Touch Point reporting, and Digital Tool deployment in partnership with the Operations Hub.
• Champion the rollout of Operations learning within the Platform, partnering with the Operations Practice to enhance and develop training curriculum.
• Collaborate with Operations leads across other Platforms to share best practices, streamline hand-offs, and optimize end-to-end transaction flows enterprise-wide.
• Develop and execute a communications strategy to keep all Operations staff informed about Platform priorities and their roles in supporting them.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 10-12 years of total work experience with at least 2-3 years of management experience preferred.
• Operations experience required, with Agile experience preferred.
• Experience with both BAU and larger project / program delivery preferred.
• Data management and Digital Tool deployment.
• Leadership and influencing skills.
• Ability to make hard and fast decisions.
• Problem solving.
• Passion for changing status quo and driving out-of-the-box ideas.
• Non-hierarchical, transparent, trusting, trustworthy.
• Eagerness to ‘roll up the sleeves’ in execution and learning; pushes the team to do the same.
• Able to communicate vision and get others on board.
• Prior hands‑on syndicated loan experience, familiarity with loans servicing, ClearPar, and LSTA preferred.

Prior loan operations experience in a financial service setting preferred.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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