Outlets Director
Hyatt Hotels Corporation, arlington, va, United States
Responsibilities
- Responsible for short and long term planning and the management of the hotel outlet operations in the front and back of the house
- Develop and recommend the budget, concepts and objectives and manage within those approved plans
- Implement and maintain food & beverage sales/marketing programs
- Direct and oversee development of employees
- Hire, train, empower, coach and counsel, performance and salary reviews
- Direct the implementation of the payroll, reports, forecasts, inventory and budget for outlet operations
- Coordinate outlet operations with other hotel departments to ensure efficient guest service
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
- Implement procedures to increase guest and employee satisfaction
- Exercise quality control for both food and beverage
- Maintain Hyatt standards of service and ensure their implementation
- Perform daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
- Maintain communications with Corporate Office
- Coach and counsel employees to reflect Hyatt service standards and procedures
Qualifications
- 4 years or more of progressive hotel F&B management experience (preferably with Hyatt)
- Service oriented style with professional presentation skills
- Proven leadership skills
- Hotel/Hospitality degree an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
- Experience in implementing new food & beverage concepts
Benefits
- Medical, Dental and Vision Insurance after only 30 days
- Free room nights, Discounted and Friends & Family Room Rates
- Discounted F&B when staying at Hyatt Hotels
- 401(k) Retirement Matching Plan (up to 4%)
- Paid Time Off including new child leave!
- Highly competitive salaries and incentives
- Tuition Reimbursement
- Complimentary Employee Meals
- Employee Stock Purchase Plan
- Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more
Salary Range: $83,600-$102,000
Locations:
Grand Hyatt at SFO | San Francisco, CA, US
Hyatt Regency Clearwater Beach Resort and Spa | Clearwater, FL, US
Hyatt Regency Huntington Beach Resort and Spa | Huntington Beach, CA, US
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