Employee Relations Specialist - HR Shared Services
Avantor, Saint Paul, MN, United States
Opportunity
We are seeking a seasoned
Employee Relations Specialist
to join our
HR Shared Services Center
as a senior-level role. The position is
Remote .
Key Responsibilities
Manage and resolve employee relations cases using the
ServiceNow HR module , ensuring timely and accurate documentation.
Triage, assess, and escape cases as appropriate, maintaining SLAs and compliance standards.
Follow country and region‑specific processes and regulations.
Apply expert knowledge on workplace policies, procedures, and employment laws.
Conduct thorough investigations into employee complaints and policy violations.
Partner with HR Solutions Partners teams to ensure consistent and fair outcomes.
Ensure all employee relations activities are compliant with internal standards and external regulations.
Handle sensitive information with discretion and professionalism.
Make critical decisions in high‑stakes situations, balancing risk, legal exposure, and employee experience.
Analyze case data to identify trends and recommend proactive solutions.
Prepare reports for senior leadership on case outcomes, risk areas, and improvement opportunities.
Qualifications
Bachelor's degree in Human Resources, Business Administration, or a related field.
5+ years of progressive experience in employee relations or HR, preferably in a shared services or centralized HR model.
Strong working knowledge of
ServiceNow HR case management
or similar platforms.
Demonstrated expertise in employment law, policy interpretation, and workplace investigations.
Exceptional communication, analytical, and interpersonal skills.
Proven ability to maintain confidentiality and make sound, ethical decisions under pressure.
HR certification (e.g., SHRM‑SCP, SPHR) preferred.
Experience in a global or multi‑state organization preferred.
Benefits Avantor offers a comprehensive benefits package including medical, dental, and vision coverage, wellness programs, health savings and flexible spending accounts, a 401(k) plan with company match, and an employee stock purchase program. Employees also receive 11 paid holidays, accrue 18 PTO days annually, are eligible for volunteer time off and 6 weeks of 100% paid parental leave (except in states that offer paid family leave). These benefits may not apply to employees covered by a collective bargaining agreement or those subject to other eligibility rules.
Pay Transparency Expected pre‑tax pay: $78,000.00 – $125,350.00.
EEO Statement We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
#J-18808-Ljbffr
Employee Relations Specialist
to join our
HR Shared Services Center
as a senior-level role. The position is
Remote .
Key Responsibilities
Manage and resolve employee relations cases using the
ServiceNow HR module , ensuring timely and accurate documentation.
Triage, assess, and escape cases as appropriate, maintaining SLAs and compliance standards.
Follow country and region‑specific processes and regulations.
Apply expert knowledge on workplace policies, procedures, and employment laws.
Conduct thorough investigations into employee complaints and policy violations.
Partner with HR Solutions Partners teams to ensure consistent and fair outcomes.
Ensure all employee relations activities are compliant with internal standards and external regulations.
Handle sensitive information with discretion and professionalism.
Make critical decisions in high‑stakes situations, balancing risk, legal exposure, and employee experience.
Analyze case data to identify trends and recommend proactive solutions.
Prepare reports for senior leadership on case outcomes, risk areas, and improvement opportunities.
Qualifications
Bachelor's degree in Human Resources, Business Administration, or a related field.
5+ years of progressive experience in employee relations or HR, preferably in a shared services or centralized HR model.
Strong working knowledge of
ServiceNow HR case management
or similar platforms.
Demonstrated expertise in employment law, policy interpretation, and workplace investigations.
Exceptional communication, analytical, and interpersonal skills.
Proven ability to maintain confidentiality and make sound, ethical decisions under pressure.
HR certification (e.g., SHRM‑SCP, SPHR) preferred.
Experience in a global or multi‑state organization preferred.
Benefits Avantor offers a comprehensive benefits package including medical, dental, and vision coverage, wellness programs, health savings and flexible spending accounts, a 401(k) plan with company match, and an employee stock purchase program. Employees also receive 11 paid holidays, accrue 18 PTO days annually, are eligible for volunteer time off and 6 weeks of 100% paid parental leave (except in states that offer paid family leave). These benefits may not apply to employees covered by a collective bargaining agreement or those subject to other eligibility rules.
Pay Transparency Expected pre‑tax pay: $78,000.00 – $125,350.00.
EEO Statement We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
#J-18808-Ljbffr