Collections & Leasing Specialist
YMP Real Estate Management, LLC., Miami, FL, United States
Description
Position Summary: The Collections & Leasing Specialist is a dual‑function role responsible for supporting occupancy, revenue integrity, and regulatory compliance for income‑restricted multifamily communities. This position manages rent collections and delinquency resolution while also performing leasing activities including applicant intake, eligibility qualification, and lease execution.
The role serves as a primary point of contact across the resident lifecycle from applicant screening through move‑out, balancing financial accountability, affordable housing compliance, and a high standard of resident service.
General Responsibilities Collections & Accounts Receivable
Manage rent collections and accounts receivable for affordable housing communities
Analyze delinquent resident accounts and prepare reports identifying high‑risk balances
Monitor aging reports and collection activity and coordinate next steps with property leadership
Reconcile resident ledgers and transactions to ensure accurate account balances
Process rent credits, adjustments, and corrections in accordance with company policy and program guidelines
Research and assess late fees, charges, and account discrepancies
Negotiate and document payment arrangements with residents within company and program requirements
Maintain complete and accurate documentation of all collection activity in the property management system
Leasing & Eligibility Processing
Conduct leasing activities for affordable and mixed‑income communities, including tours (in person and virtual)
Respond to prospect inquiries and follow up to drive application completion
Collect, review, and verify applicant documentation related to income, assets, and household composition
Qualify applicants in accordance with LIHTC, HUD, and other applicable affordable housing program requirements
Maintain and manage waitlists in compliance with regulatory standards
Prepare, execute, and explain lease agreements and addenda accurately and clearly
Coordinate move‑ins, unit assignments, and file completion
Support lease renewals, transfers, and annual or interim recertifications as needed
Resident Relations & Communication
Serve as a primary point of contact for residents and applicants regarding leasing, rent, and program questions
Clearly explain rent calculations, program rules, and payment expectations in an empathetic and professional manner
Resolve resident billing or leasing concerns in a timely, respectful manner
Protect the confidentiality of resident personal and financial information at all times
Compliance & Legal Coordination
Ensure all leasing and collection activities comply with Fair Housing, LIHTC, HUD, and local landlord‑tenant regulations
Identify accounts or tenancy issues requiring escalation, notices, or legal referral
Coordinate with property management, compliance teams, and legal counsel as necessary
Maintain organized, audit‑ready resident and applicant files
Assist during agency audits, file reviews, and compliance reporting
Reporting & Process Support
Prepare and distribute regular reports related to collections, leasing activity, and delinquency
Identify trends affecting occupancy or rent payments and communicate findings to leadership
Assist with the development and improvement of leasing and collections procedures
Communicate pertinent information to property management, finance, and senior leadership
Requirements Qualifications & Education Required
Education in Accounting, Finance, Business Administration, or a related field
Minimum of 2+ years of experience in affordable housing, leasing, collections, or property management
Working knowledge of income‑qualified housing requirements
Strong customer service, negotiation, and communication skills
Proficiency in Microsoft Office (Outlook, Word, Excel, Teams, etc.)
Ability to manage multiple priorities while maintaining detailed, accurate records
Preferred
Experience with LIHTC, HUD, or other regulated affordable housing programs
Knowledge of landlord‑tenant and eviction laws
Experience with property management software (Yardi, RealPage, AppFolio, MRI)
Bilingual (Spanish/English)
Working Conditions and Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Physical Demands The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Frequently lift and/or move up to 10 pounds; occasionally up to 25 pounds
Regularly required to sit, stand, walk, talk, and hear
Occasionally required to use hands to handle or feel, reach, stoop, kneel, crouch, or crawl
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The role serves as a primary point of contact across the resident lifecycle from applicant screening through move‑out, balancing financial accountability, affordable housing compliance, and a high standard of resident service.
General Responsibilities Collections & Accounts Receivable
Manage rent collections and accounts receivable for affordable housing communities
Analyze delinquent resident accounts and prepare reports identifying high‑risk balances
Monitor aging reports and collection activity and coordinate next steps with property leadership
Reconcile resident ledgers and transactions to ensure accurate account balances
Process rent credits, adjustments, and corrections in accordance with company policy and program guidelines
Research and assess late fees, charges, and account discrepancies
Negotiate and document payment arrangements with residents within company and program requirements
Maintain complete and accurate documentation of all collection activity in the property management system
Leasing & Eligibility Processing
Conduct leasing activities for affordable and mixed‑income communities, including tours (in person and virtual)
Respond to prospect inquiries and follow up to drive application completion
Collect, review, and verify applicant documentation related to income, assets, and household composition
Qualify applicants in accordance with LIHTC, HUD, and other applicable affordable housing program requirements
Maintain and manage waitlists in compliance with regulatory standards
Prepare, execute, and explain lease agreements and addenda accurately and clearly
Coordinate move‑ins, unit assignments, and file completion
Support lease renewals, transfers, and annual or interim recertifications as needed
Resident Relations & Communication
Serve as a primary point of contact for residents and applicants regarding leasing, rent, and program questions
Clearly explain rent calculations, program rules, and payment expectations in an empathetic and professional manner
Resolve resident billing or leasing concerns in a timely, respectful manner
Protect the confidentiality of resident personal and financial information at all times
Compliance & Legal Coordination
Ensure all leasing and collection activities comply with Fair Housing, LIHTC, HUD, and local landlord‑tenant regulations
Identify accounts or tenancy issues requiring escalation, notices, or legal referral
Coordinate with property management, compliance teams, and legal counsel as necessary
Maintain organized, audit‑ready resident and applicant files
Assist during agency audits, file reviews, and compliance reporting
Reporting & Process Support
Prepare and distribute regular reports related to collections, leasing activity, and delinquency
Identify trends affecting occupancy or rent payments and communicate findings to leadership
Assist with the development and improvement of leasing and collections procedures
Communicate pertinent information to property management, finance, and senior leadership
Requirements Qualifications & Education Required
Education in Accounting, Finance, Business Administration, or a related field
Minimum of 2+ years of experience in affordable housing, leasing, collections, or property management
Working knowledge of income‑qualified housing requirements
Strong customer service, negotiation, and communication skills
Proficiency in Microsoft Office (Outlook, Word, Excel, Teams, etc.)
Ability to manage multiple priorities while maintaining detailed, accurate records
Preferred
Experience with LIHTC, HUD, or other regulated affordable housing programs
Knowledge of landlord‑tenant and eviction laws
Experience with property management software (Yardi, RealPage, AppFolio, MRI)
Bilingual (Spanish/English)
Working Conditions and Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Physical Demands The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Frequently lift and/or move up to 10 pounds; occasionally up to 25 pounds
Regularly required to sit, stand, walk, talk, and hear
Occasionally required to use hands to handle or feel, reach, stoop, kneel, crouch, or crawl
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