Asset Protection Officer, Santa Ana Mainplace - Full Time
Macy's, Santa Ana, CA, United States
Job Overview
As an Asset Protection Officer (APO), you are the first point of contact for our customers and play a vital role in delivering a safe and welcoming environment. Stationed at key entry points or high shortage areas, your visible presence helps deter theft and minimize risk, while also reinforcing our commitment to hospitality and customer care. You serve as both a protector and a brand ambassador — maintaining strong situational awareness, responding calmly to incidents, and working in partnership with store teams to ensure a seamless, secure, and service‑driven shopping experience.
How Our Asset Protection Officers Spend Their Day
Start each day energized, review updates and department information, and greet teammates with a warm hello.
Focus on the customer by offering a warm welcome, making eye contact, and creating a friendly experience.
Support one another with honesty, care, and collaboration to better serve customers and communities.
Strive for continuous improvement, take pride in work, achieve sales goals, and learn from each other to deliver individual and store results.
Responsibilities
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
Serve as a visible and reassuring presence at high‑traffic entrances and high‑shortage areas to deter theft and identify suspicious behavior.
Assist in the apprehension of shoplifters under the direction of Asset Protection Leaders, Captains, or Detectives.
Accurately document incidents, including theft, accidents, and audit findings, through detailed and timely reporting.
Conduct operational audits and complete assigned Asset Protection tasks as directed.
Partner closely with store teams to promote a safe environment and support a culture of excellent customer service.
Ensure full compliance with company policies and legal standards regarding apprehensions, searches, and the handling of evidence.
Provide testimony in both criminal and civil legal proceedings as needed.
Respond to medical situations and facilitate basic first aid for customers and colleagues.
Handle proprietary, sensitive, and confidential information with the highest level of discretion and integrity.
Comfortable with technology and two‑way communication devices.
Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
Qualifications
Must be able to understand and communicate effectively with customers, co‑workers, and supervisors.
Read and understand employment policies and safety rules/procedures in English.
Essential Physical Requirements
This position requires talking, lifting, constant moving, standing, and reaching with arms and hands.
Standing for at least two consecutive hours, lifting at least 30 lbs, stooping, kneeling, crouching, climbing ladders, and reaching, including above eye level.
Requires close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash register operation.
Benefits
Competitive pay and benefits, including health, vision, dental, life, and disability insurance options.
401(k) match, PTO accruals, holidays, and performance‑based incentives/bonuses.
Merchandise discounts, employee assistance program, and volunteer opportunities.
Continuous learning and leadership development.
Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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How Our Asset Protection Officers Spend Their Day
Start each day energized, review updates and department information, and greet teammates with a warm hello.
Focus on the customer by offering a warm welcome, making eye contact, and creating a friendly experience.
Support one another with honesty, care, and collaboration to better serve customers and communities.
Strive for continuous improvement, take pride in work, achieve sales goals, and learn from each other to deliver individual and store results.
Responsibilities
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
Serve as a visible and reassuring presence at high‑traffic entrances and high‑shortage areas to deter theft and identify suspicious behavior.
Assist in the apprehension of shoplifters under the direction of Asset Protection Leaders, Captains, or Detectives.
Accurately document incidents, including theft, accidents, and audit findings, through detailed and timely reporting.
Conduct operational audits and complete assigned Asset Protection tasks as directed.
Partner closely with store teams to promote a safe environment and support a culture of excellent customer service.
Ensure full compliance with company policies and legal standards regarding apprehensions, searches, and the handling of evidence.
Provide testimony in both criminal and civil legal proceedings as needed.
Respond to medical situations and facilitate basic first aid for customers and colleagues.
Handle proprietary, sensitive, and confidential information with the highest level of discretion and integrity.
Comfortable with technology and two‑way communication devices.
Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
Qualifications
Must be able to understand and communicate effectively with customers, co‑workers, and supervisors.
Read and understand employment policies and safety rules/procedures in English.
Essential Physical Requirements
This position requires talking, lifting, constant moving, standing, and reaching with arms and hands.
Standing for at least two consecutive hours, lifting at least 30 lbs, stooping, kneeling, crouching, climbing ladders, and reaching, including above eye level.
Requires close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash register operation.
Benefits
Competitive pay and benefits, including health, vision, dental, life, and disability insurance options.
401(k) match, PTO accruals, holidays, and performance‑based incentives/bonuses.
Merchandise discounts, employee assistance program, and volunteer opportunities.
Continuous learning and leadership development.
Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
#J-18808-Ljbffr