Ultra High Net Worth Client Case Representative, Senior Associate
hackajob, Scottsdale, AZ, United States
Are you passionate about delivering exceptional service and building meaningful relationships with sophisticated clients? Join Vanguard’s Advice & Wealth Management Division as an Ultra High Net Worth (UHNW) Client Consultant.
You’ll partner closely with Advisors and Relationship Managers, acting as the first point of contact for UHNW clients in this inbound phone-based role. You’ll provide differentiated service, resolve complex inquiries, and uncover additional needs through thoughtful conversations, using the Professional Selling Skills framework to deepen relationships and share critical insights with Relationship Managers in a pooled support model.
In this role, you will:
Serve as the initial contact for UHNW clients, resolving complex account issues and providing investment guidance.
Use the Professional Selling Skills framework to identify client needs and share insights with Relationship Managers.
Deliver high-quality, efficient service while anticipating client needs and offering proactive solutions.
Collaborate across teams to maintain and enhance the UHNW client experience.
Document client and team feedback to support continuous service improvement.
Build expertise in Vanguard products, services, and industry trends to guide clients effectively.
What It Takes
Minimum of three years’ experience in Financial Services; client service experience preferred.
Undergraduate degree or equivalent combination of training and experience.
Active SIE and FINRA Series 7 license, and either the Series 66 or ability to obtain the Series 66 within 90 days of joining.
Ability to build trust and rapport with clients using a consultative sales model.
Confidence in discussing portfolio allocation, investment cost basis, asset location, and mutual‑fund trade basics.
How We Will Support You
Fully paid training and coaching to help you obtain required licenses.
Dedicated onboarding to Vanguard’s Advice & Wealth Management business and working model.
Access to development resources, mentorship, and corporate learning opportunities, including support for professional designations such as the CFP.
Qualifications
Minimum of three years related work experience in the Financial Services industry.
Experience in client services preferred.
Undergraduate degree or equivalent combination of training and experience.
Regulatory license and/or registration required; will be determined by Compliance based on role‑specific duties.
Benefits
World‑class training and development programs to equip you with tools to take the FINRA Series 66.
A $1,500 taxable annual FlexFund stipend.
An annual bonus based on company performance.
18 PTO days and 10 federal holidays, with the option to purchase an additional week of PTO.
Industry‑leading retirement savings: up to 4 % matched contributions, and 10 % employer contribution without condition.
Best‑in‑class medical, dental, and vision coverage with on‑site health perks:
CrewCare: onsite health clinic.
ShipShape: onsite fitness center.
LYRA: program for emotional and mental health support at no cost.
Education benefits with tuition reimbursement.
Strong parental leave, including adoption and surrogacy benefits.
Sponsorship Vanguard is not offering visa sponsorship for this position.
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You’ll partner closely with Advisors and Relationship Managers, acting as the first point of contact for UHNW clients in this inbound phone-based role. You’ll provide differentiated service, resolve complex inquiries, and uncover additional needs through thoughtful conversations, using the Professional Selling Skills framework to deepen relationships and share critical insights with Relationship Managers in a pooled support model.
In this role, you will:
Serve as the initial contact for UHNW clients, resolving complex account issues and providing investment guidance.
Use the Professional Selling Skills framework to identify client needs and share insights with Relationship Managers.
Deliver high-quality, efficient service while anticipating client needs and offering proactive solutions.
Collaborate across teams to maintain and enhance the UHNW client experience.
Document client and team feedback to support continuous service improvement.
Build expertise in Vanguard products, services, and industry trends to guide clients effectively.
What It Takes
Minimum of three years’ experience in Financial Services; client service experience preferred.
Undergraduate degree or equivalent combination of training and experience.
Active SIE and FINRA Series 7 license, and either the Series 66 or ability to obtain the Series 66 within 90 days of joining.
Ability to build trust and rapport with clients using a consultative sales model.
Confidence in discussing portfolio allocation, investment cost basis, asset location, and mutual‑fund trade basics.
How We Will Support You
Fully paid training and coaching to help you obtain required licenses.
Dedicated onboarding to Vanguard’s Advice & Wealth Management business and working model.
Access to development resources, mentorship, and corporate learning opportunities, including support for professional designations such as the CFP.
Qualifications
Minimum of three years related work experience in the Financial Services industry.
Experience in client services preferred.
Undergraduate degree or equivalent combination of training and experience.
Regulatory license and/or registration required; will be determined by Compliance based on role‑specific duties.
Benefits
World‑class training and development programs to equip you with tools to take the FINRA Series 66.
A $1,500 taxable annual FlexFund stipend.
An annual bonus based on company performance.
18 PTO days and 10 federal holidays, with the option to purchase an additional week of PTO.
Industry‑leading retirement savings: up to 4 % matched contributions, and 10 % employer contribution without condition.
Best‑in‑class medical, dental, and vision coverage with on‑site health perks:
CrewCare: onsite health clinic.
ShipShape: onsite fitness center.
LYRA: program for emotional and mental health support at no cost.
Education benefits with tuition reimbursement.
Strong parental leave, including adoption and surrogacy benefits.
Sponsorship Vanguard is not offering visa sponsorship for this position.
#J-18808-Ljbffr