Claims Director (Multinational Claims)
Illinois Association of Mutual Insurance Companies, Chicago, IL, United States
The Opportunity
Hyatt seeks an enthusiastic and well‑rounded Claims Director to join our Hyatt Risk’s Claims team. You will be responsible for overseeing tender claims and litigated insurance claims, collaborating with other Hyatt teams in risk, business colleagues within Hyatt, and hotels in the field. You will oversee a wide variety of premises liability claims, including those stemming from the United States, Latin America and the Caribbean.
Benefits
Annual allotment of free hotel stays at Hyatt hotels globally
Flexible work schedule
Work‑life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on‑site fitness center
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Paid Time Off, Medical, Dental, Vision, 401(k) with company match
The Role
Partner with legal, Hyatt Global Risk departments, insurance carriers, and insurance defense counsel to manage litigated insurance in the United States and abroad.
Proactively assess and manage insurance coverage disputes and determine coverage applicability across primary, excess, and owner‑placed policies, including DIC/DIL (gap coverage).
Tender and monitor claims which are not covered by Hyatt’s insurance program.
Work across Hyatt Legal / Risk functions to support process improvement for insured matters and develop loss mitigation strategies.
Support Hyatt in evaluating and improving outside defense panel.
Assess litigation risk, including advising clients on estimated costs, possibilities of success, and potential settlement options.
Manage electronic discovery, including litigation holds, record management, and document preservation.
Provide business clients and colleagues within the legal and risk departments with guidance regarding litigation and other disputes, including pre‑litigation advice and counsel.
Develop and manage case budgets.
Manage and collaborate with outside counsel, insurance carriers and insurance defense counsel in all aspects of pre‑litigation and litigation, including developing strategy, reviewing pleadings, coordinating discovery and factual investigation, conducting settlement negotiations, and supporting depositions, hearings, and trials.
Travel domestically and internationally as appropriate to attend hearings, mediations, and trials.
Experience Required
5-6 years of experience in insurance claims, law firm or corporate law department, with a focus on premises liability and/or insurance coverage disputes; experience with the hospitality industry is a plus, but not required.
Curious and proactive mindset, with the ability to adapt to change and respond constructively to setbacks.
Demonstrated track record of taking accountability for outcomes.
Ability to think critically, make clear and well‑reasoned decisions, and possess strong verbal and written communication skills.
Strategic, pragmatic, and business‑oriented approach to resolving disputes.
Responsible and proactive self‑starter, capable of simultaneously handling multiple, multi‑faced projects and competing deadlines.
Ability to work both independently with minimal supervision and collaboratively as part of cross‑functional teams.
High level of integrity and professional ethics.
Team player with strong interpersonal skills who can build connections with people at all levels.
Comfort with disputes arising out of Latin America and the Caribbean; Spanish skills are a plus but not required.
Experience Preferred
A Juris Doctorate or paralegal certificate.
Insurance, risk management experience.
Spanish language proficiency.
The position responsibilities outlined above are in no way to be construed as all‑encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
The salary range for this position is $142,500 – $190,000. This position is also eligible to earn incentive awards and an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.
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Benefits
Annual allotment of free hotel stays at Hyatt hotels globally
Flexible work schedule
Work‑life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on‑site fitness center
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Paid Time Off, Medical, Dental, Vision, 401(k) with company match
The Role
Partner with legal, Hyatt Global Risk departments, insurance carriers, and insurance defense counsel to manage litigated insurance in the United States and abroad.
Proactively assess and manage insurance coverage disputes and determine coverage applicability across primary, excess, and owner‑placed policies, including DIC/DIL (gap coverage).
Tender and monitor claims which are not covered by Hyatt’s insurance program.
Work across Hyatt Legal / Risk functions to support process improvement for insured matters and develop loss mitigation strategies.
Support Hyatt in evaluating and improving outside defense panel.
Assess litigation risk, including advising clients on estimated costs, possibilities of success, and potential settlement options.
Manage electronic discovery, including litigation holds, record management, and document preservation.
Provide business clients and colleagues within the legal and risk departments with guidance regarding litigation and other disputes, including pre‑litigation advice and counsel.
Develop and manage case budgets.
Manage and collaborate with outside counsel, insurance carriers and insurance defense counsel in all aspects of pre‑litigation and litigation, including developing strategy, reviewing pleadings, coordinating discovery and factual investigation, conducting settlement negotiations, and supporting depositions, hearings, and trials.
Travel domestically and internationally as appropriate to attend hearings, mediations, and trials.
Experience Required
5-6 years of experience in insurance claims, law firm or corporate law department, with a focus on premises liability and/or insurance coverage disputes; experience with the hospitality industry is a plus, but not required.
Curious and proactive mindset, with the ability to adapt to change and respond constructively to setbacks.
Demonstrated track record of taking accountability for outcomes.
Ability to think critically, make clear and well‑reasoned decisions, and possess strong verbal and written communication skills.
Strategic, pragmatic, and business‑oriented approach to resolving disputes.
Responsible and proactive self‑starter, capable of simultaneously handling multiple, multi‑faced projects and competing deadlines.
Ability to work both independently with minimal supervision and collaboratively as part of cross‑functional teams.
High level of integrity and professional ethics.
Team player with strong interpersonal skills who can build connections with people at all levels.
Comfort with disputes arising out of Latin America and the Caribbean; Spanish skills are a plus but not required.
Experience Preferred
A Juris Doctorate or paralegal certificate.
Insurance, risk management experience.
Spanish language proficiency.
The position responsibilities outlined above are in no way to be construed as all‑encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
The salary range for this position is $142,500 – $190,000. This position is also eligible to earn incentive awards and an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.
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