Director, CRM/ERP
Jostens, Minneapolis, MN, United States
Overview
Director, CRM/ERP — Hybrid | Onsite at Jostens’ Minneapolis headquarters 3 days/week About you: You are a strategic technology leader who excels at connecting systems, processes, and business outcomes. As Director, CRM/ERP, you will lead the vision, strategy, and execution of Jostens’ enterprise business applications—including ERP and CRM platforms—supporting both current operations and future-state transformation initiatives. You will partner closely with executive leadership to define and implement scalable, forward-looking technology solutions across platforms such as Oracle E-Business Suite, Oracle Fusion, Salesforce Core, and Salesforce Marketing Cloud. This is a highly visible role with significant impact on enterprise performance, digital transformation, and operational efficiency. Responsibilities
Partner with business leaders on technology strategy. Identify and implement solutions that align ERP, CRM, and customer engagement platforms with business goals. Define and lead enterprise application strategy. Establish long-term direction, policies, and roadmaps for business applications supporting digital transformation. Drive ERP and CRM transformation initiatives. Lead planning, development, consolidation, and upgrades across enterprise platforms. Oversee enterprise project execution. Lead cross-functional teams delivering large-scale initiatives on time, within budget, and with high stakeholder satisfaction. Align business and technology teams. Define clear roles, responsibilities, and engagement models for each initiative to ensure accountability and execution. Manage budgets and resources. Oversee departmental budgets, expenditures, and resource planning. Lead system integration partnerships. Manage system integrators and external partners to ensure successful delivery of programs and initiatives. Develop and lead high-performing teams. Coach, mentor, and manage up to 10 direct reports to drive performance and growth. Deliver executive-level insights. Present complex technical strategies, performance metrics, and transformation progress to executive and board-level stakeholders. Typical/expected % of overnight travel: Up to 20% Qualifications
Education. Bachelor’s degree or higher in a technical or business-related field, or equivalent experience. Enterprise IT Leadership Experience. 10+ years of progressive experience in IT, including leadership of large-scale application teams. ERP & CRM Expertise. Strong experience with Oracle EBS, Oracle Fusion (or similar ERP systems), Salesforce Core, and Salesforce Marketing Cloud. Transformation Experience. Proven track record leading ERP modernization, consolidation, and large-scale system implementations. Project Management Knowledge. Deep understanding of project management methodologies, tools, and enterprise delivery models. Systems Integration Experience. Experience managing system integrators and professional services partners. Executive Communication Skills. Ability to translate complex technical concepts into clear, compelling narratives for senior leaders and boards. Influence & Relationship Management. Strong negotiation and stakeholder management skills across business and technology teams. Analytical Capability. Experience with KPI tracking, performance reporting, and data-driven decision-making. Benefits / Workplace
We care about your health. Competitive health benefits (health, dental, vision) and voluntary options including home and car insurance, pet insurance, flexible spending accounts, among others. 401K plan with immediate vesting. Hybrid schedule: on-site 3 days a week. Paid time off and company-paid holidays. Washington residents: 13 vacation days, 8 paid sick leave, 11 company holidays, and family paid leave. Tuition reimbursement after 6 months of service. Salary: $185,000 to $200,000 with annual bonus eligibility. Application deadline: May 31, 2026. About Us
Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and partner with sports teams and organizations nationwide. Our products include yearbooks, class jewelry, and championship rings. We have 13 facilities globally. ADA: Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to participate in the job application or interview process, or to perform the essential functions of the position, please reach out to our HR team at recruiter@jostens.com or (952) 830-3300. Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. California Privacy Policy: https://www.jostens.com/about/california-employee-privacy-policy
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Director, CRM/ERP — Hybrid | Onsite at Jostens’ Minneapolis headquarters 3 days/week About you: You are a strategic technology leader who excels at connecting systems, processes, and business outcomes. As Director, CRM/ERP, you will lead the vision, strategy, and execution of Jostens’ enterprise business applications—including ERP and CRM platforms—supporting both current operations and future-state transformation initiatives. You will partner closely with executive leadership to define and implement scalable, forward-looking technology solutions across platforms such as Oracle E-Business Suite, Oracle Fusion, Salesforce Core, and Salesforce Marketing Cloud. This is a highly visible role with significant impact on enterprise performance, digital transformation, and operational efficiency. Responsibilities
Partner with business leaders on technology strategy. Identify and implement solutions that align ERP, CRM, and customer engagement platforms with business goals. Define and lead enterprise application strategy. Establish long-term direction, policies, and roadmaps for business applications supporting digital transformation. Drive ERP and CRM transformation initiatives. Lead planning, development, consolidation, and upgrades across enterprise platforms. Oversee enterprise project execution. Lead cross-functional teams delivering large-scale initiatives on time, within budget, and with high stakeholder satisfaction. Align business and technology teams. Define clear roles, responsibilities, and engagement models for each initiative to ensure accountability and execution. Manage budgets and resources. Oversee departmental budgets, expenditures, and resource planning. Lead system integration partnerships. Manage system integrators and external partners to ensure successful delivery of programs and initiatives. Develop and lead high-performing teams. Coach, mentor, and manage up to 10 direct reports to drive performance and growth. Deliver executive-level insights. Present complex technical strategies, performance metrics, and transformation progress to executive and board-level stakeholders. Typical/expected % of overnight travel: Up to 20% Qualifications
Education. Bachelor’s degree or higher in a technical or business-related field, or equivalent experience. Enterprise IT Leadership Experience. 10+ years of progressive experience in IT, including leadership of large-scale application teams. ERP & CRM Expertise. Strong experience with Oracle EBS, Oracle Fusion (or similar ERP systems), Salesforce Core, and Salesforce Marketing Cloud. Transformation Experience. Proven track record leading ERP modernization, consolidation, and large-scale system implementations. Project Management Knowledge. Deep understanding of project management methodologies, tools, and enterprise delivery models. Systems Integration Experience. Experience managing system integrators and professional services partners. Executive Communication Skills. Ability to translate complex technical concepts into clear, compelling narratives for senior leaders and boards. Influence & Relationship Management. Strong negotiation and stakeholder management skills across business and technology teams. Analytical Capability. Experience with KPI tracking, performance reporting, and data-driven decision-making. Benefits / Workplace
We care about your health. Competitive health benefits (health, dental, vision) and voluntary options including home and car insurance, pet insurance, flexible spending accounts, among others. 401K plan with immediate vesting. Hybrid schedule: on-site 3 days a week. Paid time off and company-paid holidays. Washington residents: 13 vacation days, 8 paid sick leave, 11 company holidays, and family paid leave. Tuition reimbursement after 6 months of service. Salary: $185,000 to $200,000 with annual bonus eligibility. Application deadline: May 31, 2026. About Us
Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and partner with sports teams and organizations nationwide. Our products include yearbooks, class jewelry, and championship rings. We have 13 facilities globally. ADA: Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to participate in the job application or interview process, or to perform the essential functions of the position, please reach out to our HR team at recruiter@jostens.com or (952) 830-3300. Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. California Privacy Policy: https://www.jostens.com/about/california-employee-privacy-policy
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