Commercial Lines Account Manager
Alera Group, Inc., New Castle, DE, United States
Commercial Lines Account Manager – Property & Casualty
At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We’re seeking a Commercial Lines Account Manager who will support risk strategy, client service excellence, and operational accuracy.
Location:
Remote (preferred for MD, DE, PA, VA, or candidates residing in the Eastern Timezone)
Responsibilities
Support commercial insurance clients by providing timely, professional, and solutions‑oriented service
Build and maintain long‑term client relationships through consistent communication and follow‑through
Coordinate with Producers and the Commercial Sales team to support client needs and service strategy
Manage day‑to‑day servicing of commercial client accounts in accordance with agency procedures, including:
New business setup and onboarding
Renewal processing and service support
Endorsements intake, processing, and follow‑up
Cancellations and audits
Billing, financing, and payments
Certificates, Evidence of Insurance, schedules, and auto ID cards
Perform all work in compliance with company policies, procedures, and applicable insurance regulations
Maintain accurate documentation and records within the agency management system
Communicate with internal and external customers in a friendly, professional, and patient manner
Provide an exceptional customer experience with a focus on client retention and satisfaction
Address customer concerns promptly and elevate issues as needed to the Commercial Lines Team Leader or Producers
Collaborate effectively with colleagues and contribute to a positive service culture
Required Qualifications
Minimum of 3 years of commercial insurance experience
Active Property & Casualty insurance license
Strong customer service and relationship‑management skills
Ability to work independently while managing multiple priorities
Strong communication skills and attention to detail
Preferred Qualifications
Experience using Applied Epic or similar agency management systems
Experience working in a collaborative, team‑based insurance environment
Core Competencies
Detail orientation
Accountability and follow‑through
Collaborative mindset
Client‑first thinking
Strong organization and time management
Professional communication
Compensation Hourly range - $28 – $38 per hour. Compensation within this range will be determined based on experience and qualifications.
Benefits Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.
Licensure & Certifications
Active Property and Casualty license
Ability to obtain required licensure within the agreed upon timeline.
Ongoing continuing education to maintain active status
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.
Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.
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Location:
Remote (preferred for MD, DE, PA, VA, or candidates residing in the Eastern Timezone)
Responsibilities
Support commercial insurance clients by providing timely, professional, and solutions‑oriented service
Build and maintain long‑term client relationships through consistent communication and follow‑through
Coordinate with Producers and the Commercial Sales team to support client needs and service strategy
Manage day‑to‑day servicing of commercial client accounts in accordance with agency procedures, including:
New business setup and onboarding
Renewal processing and service support
Endorsements intake, processing, and follow‑up
Cancellations and audits
Billing, financing, and payments
Certificates, Evidence of Insurance, schedules, and auto ID cards
Perform all work in compliance with company policies, procedures, and applicable insurance regulations
Maintain accurate documentation and records within the agency management system
Communicate with internal and external customers in a friendly, professional, and patient manner
Provide an exceptional customer experience with a focus on client retention and satisfaction
Address customer concerns promptly and elevate issues as needed to the Commercial Lines Team Leader or Producers
Collaborate effectively with colleagues and contribute to a positive service culture
Required Qualifications
Minimum of 3 years of commercial insurance experience
Active Property & Casualty insurance license
Strong customer service and relationship‑management skills
Ability to work independently while managing multiple priorities
Strong communication skills and attention to detail
Preferred Qualifications
Experience using Applied Epic or similar agency management systems
Experience working in a collaborative, team‑based insurance environment
Core Competencies
Detail orientation
Accountability and follow‑through
Collaborative mindset
Client‑first thinking
Strong organization and time management
Professional communication
Compensation Hourly range - $28 – $38 per hour. Compensation within this range will be determined based on experience and qualifications.
Benefits Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.
Licensure & Certifications
Active Property and Casualty license
Ability to obtain required licensure within the agreed upon timeline.
Ongoing continuing education to maintain active status
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.
Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.
#J-18808-Ljbffr