Order Management Lead
Harness, Boston, MA, United States
Harness is the AI Software Delivery Platform company led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, and Citi Ventures, among others. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.
Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy‑driven controls embedded throughout the platform.
With a global team across 26 offices and 25 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster.
About the Role
The Order Management Lead at Harness plays a critical role in driving our sales success by ensuring efficient and accurate deal processing. This role is responsible for the execution and processing of sales orders, ensuring timeliness and accuracy, while working closely with Sales, Deal Operations/Desk, Legal, and Finance. The ideal candidate is highly detail‑oriented, thrives in a fast‑paced environment, and can independently manage complex order scenarios while maintaining clear communication across stakeholders. Responsibilities
Order processing:
Review order documents (Contracts, Purchase Orders) and sales orders entered in Salesforce, ensuring pricing, terms, products, and other order details are accurate. Process the closing of these sales orders accurately and on a timely basis. Maintain clear and timely communication with stakeholders on order status and fulfillment progress.
Order provisioning:
Responsible for the license fulfillment/provisioning of orders.
Cross‑functional collaboration:
Work closely with Sales, Deal Operations/Deal Desk, Legal, Finance, and other teams. Communicate order discrepancies and errors to Sales and other teams and work together to find a solution.
Metric and reporting:
Develop and maintain order processing metrics, identify trends, and provide actionable insights to leadership to support continuous improvement.
Process optimization:
Continuously improve order processing processes, tools, and workflows to enhance efficiency.
Qualifications
Bachelor's degree in Business, Finance, or related field. 5+ years of experience in Order Management, Billing, Deal Desk, or related roles, with a strong preference for those who have worked in the software/tech industry. Excellent organization skills and attention to detail. Strong track record of meeting deadlines, problem‑solving skills, and resolving queries. Ability to work independently and as part of a dynamic fast‑paced environment. Excellent communication and listening skills. Proficiency in Salesforce and CPQ systems is a plus. Location
This is a hybrid role based in either our Boston, Dallas, or Austin offices, with an expectation of working onsite three days per week. Benefits
Competitive salary Competitive healthcare benefits Flexible spending account (FSA) Employee Assistance Program (EAP) Flexible time off and parental leave Quarterly TGIF‑Off events / 4 days Monthly, quarterly, and annual social and team‑building events Monthly internet reimbursement Commuter benefits Compensation
Salary range: $100,000 – $120,000 USD plus bonus. Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. Certain roles may qualify for performance‑based incentives and/or equity, with eligibility depending on the position. EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.
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The Order Management Lead at Harness plays a critical role in driving our sales success by ensuring efficient and accurate deal processing. This role is responsible for the execution and processing of sales orders, ensuring timeliness and accuracy, while working closely with Sales, Deal Operations/Desk, Legal, and Finance. The ideal candidate is highly detail‑oriented, thrives in a fast‑paced environment, and can independently manage complex order scenarios while maintaining clear communication across stakeholders. Responsibilities
Order processing:
Review order documents (Contracts, Purchase Orders) and sales orders entered in Salesforce, ensuring pricing, terms, products, and other order details are accurate. Process the closing of these sales orders accurately and on a timely basis. Maintain clear and timely communication with stakeholders on order status and fulfillment progress.
Order provisioning:
Responsible for the license fulfillment/provisioning of orders.
Cross‑functional collaboration:
Work closely with Sales, Deal Operations/Deal Desk, Legal, Finance, and other teams. Communicate order discrepancies and errors to Sales and other teams and work together to find a solution.
Metric and reporting:
Develop and maintain order processing metrics, identify trends, and provide actionable insights to leadership to support continuous improvement.
Process optimization:
Continuously improve order processing processes, tools, and workflows to enhance efficiency.
Qualifications
Bachelor's degree in Business, Finance, or related field. 5+ years of experience in Order Management, Billing, Deal Desk, or related roles, with a strong preference for those who have worked in the software/tech industry. Excellent organization skills and attention to detail. Strong track record of meeting deadlines, problem‑solving skills, and resolving queries. Ability to work independently and as part of a dynamic fast‑paced environment. Excellent communication and listening skills. Proficiency in Salesforce and CPQ systems is a plus. Location
This is a hybrid role based in either our Boston, Dallas, or Austin offices, with an expectation of working onsite three days per week. Benefits
Competitive salary Competitive healthcare benefits Flexible spending account (FSA) Employee Assistance Program (EAP) Flexible time off and parental leave Quarterly TGIF‑Off events / 4 days Monthly, quarterly, and annual social and team‑building events Monthly internet reimbursement Commuter benefits Compensation
Salary range: $100,000 – $120,000 USD plus bonus. Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. Certain roles may qualify for performance‑based incentives and/or equity, with eligibility depending on the position. EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.
#J-18808-Ljbffr