Executive Vice President (EVP) , Sales and Customer Experience
Radian, Phila, PA, United States
Role Overview
Primary Duties and Responsibilities
Define and execute the enterprise‑wide customer and growth strategy, aligned with corporate strategy, risk appetite, and long‑term economic value creation.
Build and maintain trusting relationships with executive leaders across key customers, engaging them routinely to assess business trends, insights, competitor activities, and exposures.
Communicate market intelligence, including competitor activities and organizational exposures, to management.
Provide executive leadership over the national Sales and Customer Experience organizations, ensuring alignment to strategy, consistency of execution, and a differentiated customer experience.
Lead large‑scale customer experience and sales transformation efforts, including technology enablement, workflow modernization, and data‑driven decision‑making.
Champion automation, digitization, and scalable operating models that improve efficiency, reduce friction, and enhance customer outcomes.
Identify and pursue new business opportunities across the business, supporting transactions throughout the sales cycle.
Oversee annual budgets and business plans, partnering with HR and other departments on sales compensation, event planning, training, and marketing initiatives.
Ensure the Sales team maintains and develops skills and competencies for professional growth while adopting new technology.
Support strategic business initiatives to drive operational efficiency, promote automation, and eliminate manual tasks and errors.
Maintain open communication and collaborate with leadership to prioritize and deliver customer‑focused initiatives and drive revenue opportunities.
Perform other duties as assigned or apparent.
Qualifications
Education: Bachelor’s Degree or equivalent experience.
Experience: 15+ years of proven success leading enterprise growth strategies with P&L responsibility.
Strong leadership and management skills with the ability to coach and develop team members.
Deep understanding of pricing, commercial terms, risk, and capital considerations.
Demonstrated ability to generate innovative approaches and new or improved solutions to business challenges.
Ability to foster strong working relationships with senior management.
Strong analytical and time‑management capabilities; ability to meet deadlines with attention to detail while managing multiple tasks in a fast‑paced environment.
Experience leading strategic and complex initiatives, including cross‑functional collaboration, and influencing senior level management and key stakeholders.
Strong problem‑solving skills with an aptitude for numbers, math, and meeting budget objectives.
Exceptional strategic thinking, executive presence, and decision‑making capabilities.
Outstanding communication skills, with the ability to represent the company externally at the highest levels.
Benefits
Competitive Compensation: anticipated base salary from $300,000 to $350,000 based on skills and experience; eligible for annual incentive program.
Paid Time Off: 30 days of paid time off annually (prorated by hire date), 9 paid holidays + 2 floating holidays, and parental leave.
Health Benefits: multiple medical plan choices, including HSA and FSA options, dental, vision, and basic life insurance.
Retirement: 401(k) with top‑market company match (immediately vested) and participation in Radian’s Employee Stock Purchase Plan.
Homebuyer Perks: support for home searching, buying, selling, and refinancing processes with financial benefits.
EEO Statement Radian complies with all applicable federal, state, and local laws prohibiting discrimination in employment. All qualified applicants will receive consideration for employment without regard to gender, age, race, color, religious creed, marital status, gender identity, sexual orientation, national origin, ethnicity, ancestry, citizenship, genetic information, disability, protected veteran status or any other characteristic protected by applicable federal, state, or local law.
An applicant’s criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position, including adherence to company policies, exercise of sound judgment, and management of stressful situations. Pursuant to the California Fair Chance Act and related ordinances, qualified applicants with arrest and conviction records will be considered for employment.
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Primary Duties and Responsibilities
Define and execute the enterprise‑wide customer and growth strategy, aligned with corporate strategy, risk appetite, and long‑term economic value creation.
Build and maintain trusting relationships with executive leaders across key customers, engaging them routinely to assess business trends, insights, competitor activities, and exposures.
Communicate market intelligence, including competitor activities and organizational exposures, to management.
Provide executive leadership over the national Sales and Customer Experience organizations, ensuring alignment to strategy, consistency of execution, and a differentiated customer experience.
Lead large‑scale customer experience and sales transformation efforts, including technology enablement, workflow modernization, and data‑driven decision‑making.
Champion automation, digitization, and scalable operating models that improve efficiency, reduce friction, and enhance customer outcomes.
Identify and pursue new business opportunities across the business, supporting transactions throughout the sales cycle.
Oversee annual budgets and business plans, partnering with HR and other departments on sales compensation, event planning, training, and marketing initiatives.
Ensure the Sales team maintains and develops skills and competencies for professional growth while adopting new technology.
Support strategic business initiatives to drive operational efficiency, promote automation, and eliminate manual tasks and errors.
Maintain open communication and collaborate with leadership to prioritize and deliver customer‑focused initiatives and drive revenue opportunities.
Perform other duties as assigned or apparent.
Qualifications
Education: Bachelor’s Degree or equivalent experience.
Experience: 15+ years of proven success leading enterprise growth strategies with P&L responsibility.
Strong leadership and management skills with the ability to coach and develop team members.
Deep understanding of pricing, commercial terms, risk, and capital considerations.
Demonstrated ability to generate innovative approaches and new or improved solutions to business challenges.
Ability to foster strong working relationships with senior management.
Strong analytical and time‑management capabilities; ability to meet deadlines with attention to detail while managing multiple tasks in a fast‑paced environment.
Experience leading strategic and complex initiatives, including cross‑functional collaboration, and influencing senior level management and key stakeholders.
Strong problem‑solving skills with an aptitude for numbers, math, and meeting budget objectives.
Exceptional strategic thinking, executive presence, and decision‑making capabilities.
Outstanding communication skills, with the ability to represent the company externally at the highest levels.
Benefits
Competitive Compensation: anticipated base salary from $300,000 to $350,000 based on skills and experience; eligible for annual incentive program.
Paid Time Off: 30 days of paid time off annually (prorated by hire date), 9 paid holidays + 2 floating holidays, and parental leave.
Health Benefits: multiple medical plan choices, including HSA and FSA options, dental, vision, and basic life insurance.
Retirement: 401(k) with top‑market company match (immediately vested) and participation in Radian’s Employee Stock Purchase Plan.
Homebuyer Perks: support for home searching, buying, selling, and refinancing processes with financial benefits.
EEO Statement Radian complies with all applicable federal, state, and local laws prohibiting discrimination in employment. All qualified applicants will receive consideration for employment without regard to gender, age, race, color, religious creed, marital status, gender identity, sexual orientation, national origin, ethnicity, ancestry, citizenship, genetic information, disability, protected veteran status or any other characteristic protected by applicable federal, state, or local law.
An applicant’s criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position, including adherence to company policies, exercise of sound judgment, and management of stressful situations. Pursuant to the California Fair Chance Act and related ordinances, qualified applicants with arrest and conviction records will be considered for employment.
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