Customer Service and Sales Representative
DK Turbines, Hollister, CA, United States
Job Summary
This is an entry‑level role where you will communicate with customers via phone and email regarding aircraft parts inquiries. You will fulfill orders by locating parts in the warehouse, confirming proper documentation, and preparing shipments to meet customer requirements. Additionally, you will handle invoicing in NetSuite, collect payments, and process shipments.
Description This is an entry‑level role where you will communicate with customers via phone and email regarding aircraft parts inquiries. You will fulfill orders by locating parts in the warehouse, confirming proper documentation, and preparing shipments to meet customer requirements. Additionally, you will handle invoicing in NetSuite, collect payments, and process shipments.
The ideal candidate is detail‑oriented, highly organized, and possesses strong written and verbal communication skills with a focus on customer service.
Functions / Responsibility
Assist customers with quotes and inquiries on availability of inventory.
Follow up with customers in outstanding quotes.
Maintain and develop relationships with existing customers and vendors.
Protect customer information in accordance with privacy laws.
Respond and manage difficult customer situations in a professional manner.
Input accurate customer data into database system.
Process customer orders from quote through shipping and invoicing.
Communicate with Manager and Supervisor on customer concerns.
Must be able to perform the essential functions with or without reasonable accommodations.
Benefits Employer Provided:
Short Term Disability
Employee Assistance Program (EAP)
Basic Life Insurance with Accidental Death & Dismemberment Insurance
Travel Assistance Program
Cancer Expert Now
Fidelity 401K with match
Additional Elective
BCBS – Medical 500 PPO and 1000 PPO options, Dental PPO, Prescription, Telehealth
Eye Med - Vision
Flexible Spending Account – Medical and Dependent Care
Long Term Disability
Life Insurance for Employee, Spouse, and Child
Accident and Critical Illness Insurance for Employee, Spouse, and Child
Hospital Indemnity for Employee, Spouse, and Child
Met Law Coverage
Nationwide Voluntary Pet Insurance
Requirements Education & Skills:
Must possess a valid unrestricted driver’s license.
Must have a High School diploma or GED.
Customer service background (preferred but not required).
Intermediate Microsoft Office skills, computer software & internet proficiency.
Strong written and oral communication skills to effectively communicate with customers and management.
Has strong attention to detail.
Has the ability to work in a fast‑paced environment.
Ability to organize and prioritize a variety of tasks.
Work Environment & Culture Skills
Candidate must be able to read, understand, and write English.
Must possess a valid unrestricted driver’s license.
Must have a High School diploma or GED.
Customer service background (preferred but not required).
Intermediate Microsoft Office skills, computer software & internet proficiency.
Strong written and oral communication skills.
Has strong attention to detail.
Has the ability to work under deadlines.
Ability to organize and prioritize a variety of tasks.
Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employees are regularly required to stand, sit, talk, hear, operate a computer and telephone.
Other Requirements
Must be able to pass a drug test.
Must be available full‑time.
Must be at least 18 years old.
Must be legally authorized to work in the United States.
A Valid Unrestricted Driver’s License Required.
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Description This is an entry‑level role where you will communicate with customers via phone and email regarding aircraft parts inquiries. You will fulfill orders by locating parts in the warehouse, confirming proper documentation, and preparing shipments to meet customer requirements. Additionally, you will handle invoicing in NetSuite, collect payments, and process shipments.
The ideal candidate is detail‑oriented, highly organized, and possesses strong written and verbal communication skills with a focus on customer service.
Functions / Responsibility
Assist customers with quotes and inquiries on availability of inventory.
Follow up with customers in outstanding quotes.
Maintain and develop relationships with existing customers and vendors.
Protect customer information in accordance with privacy laws.
Respond and manage difficult customer situations in a professional manner.
Input accurate customer data into database system.
Process customer orders from quote through shipping and invoicing.
Communicate with Manager and Supervisor on customer concerns.
Must be able to perform the essential functions with or without reasonable accommodations.
Benefits Employer Provided:
Short Term Disability
Employee Assistance Program (EAP)
Basic Life Insurance with Accidental Death & Dismemberment Insurance
Travel Assistance Program
Cancer Expert Now
Fidelity 401K with match
Additional Elective
BCBS – Medical 500 PPO and 1000 PPO options, Dental PPO, Prescription, Telehealth
Eye Med - Vision
Flexible Spending Account – Medical and Dependent Care
Long Term Disability
Life Insurance for Employee, Spouse, and Child
Accident and Critical Illness Insurance for Employee, Spouse, and Child
Hospital Indemnity for Employee, Spouse, and Child
Met Law Coverage
Nationwide Voluntary Pet Insurance
Requirements Education & Skills:
Must possess a valid unrestricted driver’s license.
Must have a High School diploma or GED.
Customer service background (preferred but not required).
Intermediate Microsoft Office skills, computer software & internet proficiency.
Strong written and oral communication skills to effectively communicate with customers and management.
Has strong attention to detail.
Has the ability to work in a fast‑paced environment.
Ability to organize and prioritize a variety of tasks.
Work Environment & Culture Skills
Candidate must be able to read, understand, and write English.
Must possess a valid unrestricted driver’s license.
Must have a High School diploma or GED.
Customer service background (preferred but not required).
Intermediate Microsoft Office skills, computer software & internet proficiency.
Strong written and oral communication skills.
Has strong attention to detail.
Has the ability to work under deadlines.
Ability to organize and prioritize a variety of tasks.
Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employees are regularly required to stand, sit, talk, hear, operate a computer and telephone.
Other Requirements
Must be able to pass a drug test.
Must be available full‑time.
Must be at least 18 years old.
Must be legally authorized to work in the United States.
A Valid Unrestricted Driver’s License Required.
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