Senior Business Consultant
Q2, Austin, TX, United States
Sr. Business Consultant
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technologyand we do that by empowering our people to help create success for our customers. Q2 is seeking a Sr. Business Consultant to partner closely with Implementation Engineers, Project Managers, and client project teams across multiple concurrent digital banking implementations. Reporting to the Director of Professional Services, this individual serves as a trusted advisor who helps translate business intent into implementable, supportable solution approaches within Q2 delivery realities. The Sr. Business Consultant provides deep product, platform, and domain expertise while leading solution discussions, surfacing risks early, and guiding clients and internal teams through tradeoffs, constraints, and delivery implications. This role is responsible for helping ensure solution quality and readiness by identifying gaps, dependencies, and misalignment before they become downstream delivery issues. This individual works across sales, systems engineering, product, delivery, and client stakeholders to align expectations, shape feasible approaches, and support effective execution. The role requires strong executive-level communication and the ability to influence decisions through consultative recommendations, requirements discovery, expectation-setting, conflict resolution, and clear articulation of risks and impacts. In addition to supporting successful client outcomes, the Sr. Business Consultant contributes to the continuous improvement of implementation practices by capturing lessons learned, informing product feedback, coaching others, and developing reusable patterns and artifacts that improve delivery quality, consistency, and scale. Responsibilities include assessing project risks and building mitigating strategies, training others in best practices and proper execution, participating in building plans and guiding teams through key on-site activities, working with Solutions Architect and Development to ensure suggested solutions are feasible, acting as a liaison and managing expectations of key sponsors and client executive staff related to timing, functionality and back-office requirements needed to support a successful go live, mentoring PMs and training other Implementation resources in areas of product expertise, case resolution, client communication and process improvement, supporting case management and timely issue resolution by facilitating case reviews, acting as subject matter expert in product features and functionality, helping to build requirements and solution design, analyzing customer's business and making recommendations, ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to, and helping to oversee testing and case resolution. Experience and knowledge typically require a bachelor's Degree in related field and 8+ years of experience in project management or the Financial Services industry including previous experience in a similar consultative role. Familiarity with enterprise software deployment architecture and methodologies, knowledge of effective business requirements practices and support methodologies, excellent written/oral communication skills and ability to interface effectively with technical teams as well as non-technical FI Senior Management, excellent people and teamwork skills, remains calm, diplomatic and cooperative under stressful conditions, attention to detail, exceptional follow-through, ability to prioritize, stay organized, and multi-task, promotes a strong sense of urgency and enthusiasm for reaching goals and meeting deadlines, ability to train individuals 1-on-1 and in a classroom environment, passion for improving processes and a commitment to customer satisfaction, and ability to travel up to 30% of the time. This position requires fluent written and oral communication in English. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Health & Wellness includes hybrid work opportunities, flexible time off, career development & mentoring programs, health & wellness benefits, community volunteering & company philanthropy programs, and employee peer recognition programs.
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technologyand we do that by empowering our people to help create success for our customers. Q2 is seeking a Sr. Business Consultant to partner closely with Implementation Engineers, Project Managers, and client project teams across multiple concurrent digital banking implementations. Reporting to the Director of Professional Services, this individual serves as a trusted advisor who helps translate business intent into implementable, supportable solution approaches within Q2 delivery realities. The Sr. Business Consultant provides deep product, platform, and domain expertise while leading solution discussions, surfacing risks early, and guiding clients and internal teams through tradeoffs, constraints, and delivery implications. This role is responsible for helping ensure solution quality and readiness by identifying gaps, dependencies, and misalignment before they become downstream delivery issues. This individual works across sales, systems engineering, product, delivery, and client stakeholders to align expectations, shape feasible approaches, and support effective execution. The role requires strong executive-level communication and the ability to influence decisions through consultative recommendations, requirements discovery, expectation-setting, conflict resolution, and clear articulation of risks and impacts. In addition to supporting successful client outcomes, the Sr. Business Consultant contributes to the continuous improvement of implementation practices by capturing lessons learned, informing product feedback, coaching others, and developing reusable patterns and artifacts that improve delivery quality, consistency, and scale. Responsibilities include assessing project risks and building mitigating strategies, training others in best practices and proper execution, participating in building plans and guiding teams through key on-site activities, working with Solutions Architect and Development to ensure suggested solutions are feasible, acting as a liaison and managing expectations of key sponsors and client executive staff related to timing, functionality and back-office requirements needed to support a successful go live, mentoring PMs and training other Implementation resources in areas of product expertise, case resolution, client communication and process improvement, supporting case management and timely issue resolution by facilitating case reviews, acting as subject matter expert in product features and functionality, helping to build requirements and solution design, analyzing customer's business and making recommendations, ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to, and helping to oversee testing and case resolution. Experience and knowledge typically require a bachelor's Degree in related field and 8+ years of experience in project management or the Financial Services industry including previous experience in a similar consultative role. Familiarity with enterprise software deployment architecture and methodologies, knowledge of effective business requirements practices and support methodologies, excellent written/oral communication skills and ability to interface effectively with technical teams as well as non-technical FI Senior Management, excellent people and teamwork skills, remains calm, diplomatic and cooperative under stressful conditions, attention to detail, exceptional follow-through, ability to prioritize, stay organized, and multi-task, promotes a strong sense of urgency and enthusiasm for reaching goals and meeting deadlines, ability to train individuals 1-on-1 and in a classroom environment, passion for improving processes and a commitment to customer satisfaction, and ability to travel up to 30% of the time. This position requires fluent written and oral communication in English. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Health & Wellness includes hybrid work opportunities, flexible time off, career development & mentoring programs, health & wellness benefits, community volunteering & company philanthropy programs, and employee peer recognition programs.