Service Desk Analyst I/UKHC
UK HealthCare, Lexington, KY, United States
Service Desk Analyst I / UKHC
Location:
Lexington, KY
Grade Level:
10
Job Summary UK HealthCare Information Technology Services is seeking a Service Desk Analyst to provide tier‑1 support for all ITS incidents and requests. The role handles end‑user application support, customer resolution, deployment, and installation of end‑user applications. The successful candidate will collaborate with physicians, customers, department leadership, affiliated organizations, and all IT staff members. This highly matrixed organization requires excellent interpersonal, persuasion, and influencing skills, and the ability to participate in large multi‑disciplinary teams with a varied workload. HDI Support Center Analyst certifications are required within one year of hire date.
Key Responsibilities
Provide tier‑1 support for all IT incidents and requests.
Offer end‑user application support and resolve customer issues.
Deploy or install end‑user applications.
Collaborate with physicians, staff, and IT teams across departments.
Maintain confidentiality and prioritize work effectively in a fact‑paced, time‑sensitive environment.
Represent the University positively at meetings and training sessions.
Skills, Knowledge, and Abilities
Microsoft Windows experience.
macOS experience.
Troubleshooting experience on various computing devices including workstations, laptops, mobile devices, printers, telephone systems, etc.
Requirements
Education:
AA
Experience:
1 year related experience.
Certifications:
HDI Support Center Analyst – required within one year of hire.
Shift:
40 hours; service desk operates 24/7 with shift changes based on departmental needs.
Physical Requirements:
Sedentary position with occasional travel, meeting attendance on and off campus, and ability to work both independently and in a team.
Supervisory Responsibility:
None.
Equal Opportunity Employment The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
The University of Kentucky is a Tobacco & Drug Free campus.
Any candidate offered a position may be required to pass pre‑employment screenings as mandated by University of Kentucky Human Resources, including a national background check and/or drug screen.
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Location:
Lexington, KY
Grade Level:
10
Job Summary UK HealthCare Information Technology Services is seeking a Service Desk Analyst to provide tier‑1 support for all ITS incidents and requests. The role handles end‑user application support, customer resolution, deployment, and installation of end‑user applications. The successful candidate will collaborate with physicians, customers, department leadership, affiliated organizations, and all IT staff members. This highly matrixed organization requires excellent interpersonal, persuasion, and influencing skills, and the ability to participate in large multi‑disciplinary teams with a varied workload. HDI Support Center Analyst certifications are required within one year of hire date.
Key Responsibilities
Provide tier‑1 support for all IT incidents and requests.
Offer end‑user application support and resolve customer issues.
Deploy or install end‑user applications.
Collaborate with physicians, staff, and IT teams across departments.
Maintain confidentiality and prioritize work effectively in a fact‑paced, time‑sensitive environment.
Represent the University positively at meetings and training sessions.
Skills, Knowledge, and Abilities
Microsoft Windows experience.
macOS experience.
Troubleshooting experience on various computing devices including workstations, laptops, mobile devices, printers, telephone systems, etc.
Requirements
Education:
AA
Experience:
1 year related experience.
Certifications:
HDI Support Center Analyst – required within one year of hire.
Shift:
40 hours; service desk operates 24/7 with shift changes based on departmental needs.
Physical Requirements:
Sedentary position with occasional travel, meeting attendance on and off campus, and ability to work both independently and in a team.
Supervisory Responsibility:
None.
Equal Opportunity Employment The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
The University of Kentucky is a Tobacco & Drug Free campus.
Any candidate offered a position may be required to pass pre‑employment screenings as mandated by University of Kentucky Human Resources, including a national background check and/or drug screen.
#J-18808-Ljbffr