HIV Customer Representative - Sacramento, CA
Merck, Phoenix, AZ, United States
Job Description
The HIV Customer Representative is a key member of the Customer Team and plays a critical role in supporting our company’s customer‑centric business model. This position is responsible for working with the Customer Team to understand and identify customer needs, support pull‑through activities related to our customer strategy, and maintain our company’s reputation for better health outcomes to healthcare professionals and their patients. The role demonstrates professionalism and leadership by modeling the required knowledge for successful execution of all Field Sales competencies.
Territory Information
This is a field‑based sales position covering Sacramento, California—including Reno, Carson City, Stockton, Lake Tahoe, and Oreoville.
A residence within this territory or a reasonable commuting distance is preferred.
Travel will vary based on candidate’s location within the geography.
Primary Responsibilities
Communicates product information in a meaningful and relevant way to each customer, customizing interactions based on their needs.
Engages in informed discussions about products with HCP customers and knows when and how to provide additional information.
Acts as the primary point of contact for key accounts, meeting with personnel to understand practice structure, business model, key influencers, and business opportunities.
Coordinates with the customer team to develop strategy for select accounts, outlining solutions and potential offerings.
Shares learning and best practices among customers to help meet their needs.
Focuses on better health outcomes, considering the HCP and patient experience.
Provides input on resource allocation decisions across customers.
Identifies and selects programs and services available in our resource library to address customer needs.
Maintains a current understanding of practice structure, business model, key influencers, and network structure and shares this information with stakeholders.
Influences outside specific geography or product area.
Embraces and maximizes new technology and channels to engage customers.
Engages in all duties with the highest standards of ethics, integrity, and compliance with laws and regulations.
HIV Specific Responsibilities
Executes at each sales process stage and positions our HIV products versus competitors by focusing on appropriate patient types and approved resources.
Stays ahead of market trends, assesses dynamics, and makes proactive recommendations.
Asks strategic, insightful questions to uncover customer healthcare needs and uses insights to position HIV products.
Identifies customer/market segments locally, emphasizing specialty pharmacy opportunities.
Drives results by managing the Virology product portfolio and executing plans through segmentation, targeting, and business analysis.
Articulates the complexities of the HIV payer environment and stakeholder roles in product access.
Develops and executes account plans by applying account needs and inter‑dependencies.
Collaborates with the Virology Account Team (CLs, CTLs, Managed Care, Marketing) on long‑term plans and customer‑centric solutions.
Embraces current and future technology to engage customers.
Maximizes customer interactions and territory management with cross‑functional stakeholders such as Community Liaisons, IDS executives, and District members.
Builds and manages relationships with hard‑to‑access customers in a “no sample” environment.
Demonstrates a business‑owner mindset during high‑degree change, flexing across customer segments and product portfolios.
Maintains high‑level compliance with company policies and procedures.
Minimum Requirements
Bachelor’s degree with at least 2 years of sales experience OR a high school diploma with at least 6 years of equivalent experience, such as professional sales, marketing, military, or health‑care/scientific fields.
Valid driver’s license.
Willingness to travel within the assigned territory for customer visits and national sales meetings.
Preferred Experience and Skills
Minimum 2 years in account management or sales with Infectious Disease customers, preferably HIV product or launch experience.
Specialty sales experience across multiple specialty markets with launch experience.
Experience in pharma, biotech, or medical device sales.
Demonstrated success in developing and executing customer engagement plans.
Established, developed, and maintained professional relationships.
Experience in highly regulated environments requiring compliance to laws and policies.
Account experience with complex hospital systems, teaching institutions, and community hospitals.
Skill in identifying account inter‑dependencies and building partnerships with key stakeholders.
Knowledge of complex payer environments, especially pharmacy stakeholders.
Trusted representative by current disease‑state customers.
Experience interacting with scientific thought leaders and building advocacy.
Ability to develop customer relationships in challenging or “no sampling” environments.
Strong business acumen and account management skills.
Current relationships with key opinion leaders in the designated account (preferred).
Leadership, planning, organization, self‑motivation, initiative, and ability to convey complex information.
Required Skills
Account Planning; Business Analysis; Business Opportunities; Client Communication; Customer Engagement; Customer Feedback Management; Customer Segmentation; Customer Strategy; Health Outcomes; Interpersonal Relationships; Lead Generation; Market Analysis; Market Trends; Pharmaceutical Sales Training; Product Information; Product Portfolio Management; Sales Calls; Sales Metrics; Sales Presentations; Sales Process Management; Sales Services; Sales Territory Management; Virology.
Preferred Skills
Current employees or contingent workers applying via the links provided.
Salary and Benefits Salary range: $106,200.00 – $167,200.00. Eligible for annual bonus and long‑term incentive as applicable. Comprehensive benefits package includes medical, dental, vision, retirement (401(k)), paid holidays, vacation, and compassionate and sick days. More information at https://jobs.merck.com/us/en/compensation-and-benefits.
Equal Employment Opportunity Statement We are an Equal Employment Opportunity Employer and provide equal opportunities to all employees and applicants for employment. We prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other legally protected characteristics. We comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about your rights, visit the EEOC website.
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Territory Information
This is a field‑based sales position covering Sacramento, California—including Reno, Carson City, Stockton, Lake Tahoe, and Oreoville.
A residence within this territory or a reasonable commuting distance is preferred.
Travel will vary based on candidate’s location within the geography.
Primary Responsibilities
Communicates product information in a meaningful and relevant way to each customer, customizing interactions based on their needs.
Engages in informed discussions about products with HCP customers and knows when and how to provide additional information.
Acts as the primary point of contact for key accounts, meeting with personnel to understand practice structure, business model, key influencers, and business opportunities.
Coordinates with the customer team to develop strategy for select accounts, outlining solutions and potential offerings.
Shares learning and best practices among customers to help meet their needs.
Focuses on better health outcomes, considering the HCP and patient experience.
Provides input on resource allocation decisions across customers.
Identifies and selects programs and services available in our resource library to address customer needs.
Maintains a current understanding of practice structure, business model, key influencers, and network structure and shares this information with stakeholders.
Influences outside specific geography or product area.
Embraces and maximizes new technology and channels to engage customers.
Engages in all duties with the highest standards of ethics, integrity, and compliance with laws and regulations.
HIV Specific Responsibilities
Executes at each sales process stage and positions our HIV products versus competitors by focusing on appropriate patient types and approved resources.
Stays ahead of market trends, assesses dynamics, and makes proactive recommendations.
Asks strategic, insightful questions to uncover customer healthcare needs and uses insights to position HIV products.
Identifies customer/market segments locally, emphasizing specialty pharmacy opportunities.
Drives results by managing the Virology product portfolio and executing plans through segmentation, targeting, and business analysis.
Articulates the complexities of the HIV payer environment and stakeholder roles in product access.
Develops and executes account plans by applying account needs and inter‑dependencies.
Collaborates with the Virology Account Team (CLs, CTLs, Managed Care, Marketing) on long‑term plans and customer‑centric solutions.
Embraces current and future technology to engage customers.
Maximizes customer interactions and territory management with cross‑functional stakeholders such as Community Liaisons, IDS executives, and District members.
Builds and manages relationships with hard‑to‑access customers in a “no sample” environment.
Demonstrates a business‑owner mindset during high‑degree change, flexing across customer segments and product portfolios.
Maintains high‑level compliance with company policies and procedures.
Minimum Requirements
Bachelor’s degree with at least 2 years of sales experience OR a high school diploma with at least 6 years of equivalent experience, such as professional sales, marketing, military, or health‑care/scientific fields.
Valid driver’s license.
Willingness to travel within the assigned territory for customer visits and national sales meetings.
Preferred Experience and Skills
Minimum 2 years in account management or sales with Infectious Disease customers, preferably HIV product or launch experience.
Specialty sales experience across multiple specialty markets with launch experience.
Experience in pharma, biotech, or medical device sales.
Demonstrated success in developing and executing customer engagement plans.
Established, developed, and maintained professional relationships.
Experience in highly regulated environments requiring compliance to laws and policies.
Account experience with complex hospital systems, teaching institutions, and community hospitals.
Skill in identifying account inter‑dependencies and building partnerships with key stakeholders.
Knowledge of complex payer environments, especially pharmacy stakeholders.
Trusted representative by current disease‑state customers.
Experience interacting with scientific thought leaders and building advocacy.
Ability to develop customer relationships in challenging or “no sampling” environments.
Strong business acumen and account management skills.
Current relationships with key opinion leaders in the designated account (preferred).
Leadership, planning, organization, self‑motivation, initiative, and ability to convey complex information.
Required Skills
Account Planning; Business Analysis; Business Opportunities; Client Communication; Customer Engagement; Customer Feedback Management; Customer Segmentation; Customer Strategy; Health Outcomes; Interpersonal Relationships; Lead Generation; Market Analysis; Market Trends; Pharmaceutical Sales Training; Product Information; Product Portfolio Management; Sales Calls; Sales Metrics; Sales Presentations; Sales Process Management; Sales Services; Sales Territory Management; Virology.
Preferred Skills
Current employees or contingent workers applying via the links provided.
Salary and Benefits Salary range: $106,200.00 – $167,200.00. Eligible for annual bonus and long‑term incentive as applicable. Comprehensive benefits package includes medical, dental, vision, retirement (401(k)), paid holidays, vacation, and compassionate and sick days. More information at https://jobs.merck.com/us/en/compensation-and-benefits.
Equal Employment Opportunity Statement We are an Equal Employment Opportunity Employer and provide equal opportunities to all employees and applicants for employment. We prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other legally protected characteristics. We comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about your rights, visit the EEOC website.
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