Patient Account Associate II
Intermountain Health, Phoenix, AZ, United States
Job Description
Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes, extraordinary interpersonal skills, and the ability to resolve complex issues in a timely and accurate manner. Temporary Position
Approx 3 months; hours are 8am-4:30pm MTN time. Applicants must have EPIC, and experience in Billing or Payment Posting. Essential Functions
Identify appropriate payment details and save back-up as appropriate. Balance payments to deposits in systems and applications. Post all payments to patient accounts, using both electronic and manual posting systems Research, validate and make adjustments to payment postings. Follow up in accordance to procedures and policies with an overall goal of account resolution Post correspondence, zero payments, denials and any other additional items received from insurance to patient accounts Research and follow‑up on missing information, such as EOB and insurance remittances. Contact payers as necessary to obtain detailed info in regard to payments Complete more difficult assignments, and assist teammates with balancing issues Escalate issues and trends to leadership Meet department's productivity and quality goals Collaborate with other teams across the organization Participate in meetings and educational requirements Promote mission, vision, and values of Intermountain Health, and abide by service behavior standards Perform other duties as assigned States Paused for Sourcing
California, Connecticut, Hawaii, Illinois, New York, Pennsylvania, Rhode Island, Vermont, Washington. Skills
Insurance Claims Medical Billing Explanation of Benefits (EOB) Translations Reading Billing Revenue Cycle Payment Handling Computer Literacy and troubleshooting Attention to Detail Customer Follow‑Ups Qualifications
High School diploma or equivalent, required Minimum of one (1) year of full cycle medical billing experience, required Minimum of six (6) months in a healthcare Cash Posting role, required Knowledge of CPT (procedures), ICD-10 (diagnoses), and modifiers, required Ability to read and understand Explanation of Benefits (EOB's) or interpret denials, required Basic understanding of accounting procedures such as debits/credits, required Experience with insurance claim appeals, required Excellent computer skills (including Microsoft Office applications), required- Familiarity with electronic remittances, required Physical Requirements
Interact with others by effectively communicating, both orally and in writing Operate computers and other office equipment requiring the ability to move fingers and hands See and read computer monitors and documents Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment May require lifting and transporting objects and office supplies, bending, kneeling and reaching Location
Peaks Regional Office Work City
Broomfield Work State
Colorado Scheduled Weekly Hours
40 Hourly Rate
$18.93 - $27.45 (Actual hourly rate dependent upon experience) Benefits
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Helpful Resources
Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits). Equal Opportunity Employer
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. All positions subject to close without notice.
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Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes, extraordinary interpersonal skills, and the ability to resolve complex issues in a timely and accurate manner. Temporary Position
Approx 3 months; hours are 8am-4:30pm MTN time. Applicants must have EPIC, and experience in Billing or Payment Posting. Essential Functions
Identify appropriate payment details and save back-up as appropriate. Balance payments to deposits in systems and applications. Post all payments to patient accounts, using both electronic and manual posting systems Research, validate and make adjustments to payment postings. Follow up in accordance to procedures and policies with an overall goal of account resolution Post correspondence, zero payments, denials and any other additional items received from insurance to patient accounts Research and follow‑up on missing information, such as EOB and insurance remittances. Contact payers as necessary to obtain detailed info in regard to payments Complete more difficult assignments, and assist teammates with balancing issues Escalate issues and trends to leadership Meet department's productivity and quality goals Collaborate with other teams across the organization Participate in meetings and educational requirements Promote mission, vision, and values of Intermountain Health, and abide by service behavior standards Perform other duties as assigned States Paused for Sourcing
California, Connecticut, Hawaii, Illinois, New York, Pennsylvania, Rhode Island, Vermont, Washington. Skills
Insurance Claims Medical Billing Explanation of Benefits (EOB) Translations Reading Billing Revenue Cycle Payment Handling Computer Literacy and troubleshooting Attention to Detail Customer Follow‑Ups Qualifications
High School diploma or equivalent, required Minimum of one (1) year of full cycle medical billing experience, required Minimum of six (6) months in a healthcare Cash Posting role, required Knowledge of CPT (procedures), ICD-10 (diagnoses), and modifiers, required Ability to read and understand Explanation of Benefits (EOB's) or interpret denials, required Basic understanding of accounting procedures such as debits/credits, required Experience with insurance claim appeals, required Excellent computer skills (including Microsoft Office applications), required- Familiarity with electronic remittances, required Physical Requirements
Interact with others by effectively communicating, both orally and in writing Operate computers and other office equipment requiring the ability to move fingers and hands See and read computer monitors and documents Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment May require lifting and transporting objects and office supplies, bending, kneeling and reaching Location
Peaks Regional Office Work City
Broomfield Work State
Colorado Scheduled Weekly Hours
40 Hourly Rate
$18.93 - $27.45 (Actual hourly rate dependent upon experience) Benefits
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Helpful Resources
Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits). Equal Opportunity Employer
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. All positions subject to close without notice.
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