Enrollment Communications Coordinator
Inside Higher Ed, Hanover, NH, United States
Position Purpose
The Enrollment Communications Coordinator supports the execution of mid- to late-funnel enrollment communications within Tuck Admissions and Financial Aid. Working under the direction of the Associate Director of Enrollment Communications, this role ensures timely, accurate delivery of campaigns and communications that engage applicants, admitted students, and incoming students. The role manages partner contract logistics and performance reporting, supporting Tuck Admissions and Tuck Marketing and Communications collaboration.
Responsibilities
Communications Support
Build and schedule Slate email campaigns for applicants, admits, and incoming students (reminders, yield messages, onboarding updates).
Assist in drafting and updating templates for applicant and yield communications.
Check outgoing communications for accuracy, personalization, and brand consistency.
Maintain communication calendars and ensure timely execution.
Support admit and yield communication execution under the direction of the Associate Director of Enrollment Communications.
Partner & Vendor Coordination
Manage contract logistics and vendor coordination for recruitment/event partnerships (renewals, invoicing, deliverables) in collaboration with the Director and Associate Director.
Coordinate with recruitment/event partners on timelines, asset delivery, specs, and fulfillment requirements.
Track recruitment partnership deliverables and performance metrics; prepare summary reports for the Associate Director of Enrollment Communications and the Director.
Support MarComm as requested on marketing partnership deliverables.
Ensure documentation, agreements, and assets are stored and organized for team access.
Content & Collateral
Support the creation of admissions collateral (presentations, brochures, etc.).
Maintain and organize content assets for easy team access.
Assist with formatting, proofing, and version control.
Event Communication Support
Coordinate communication timelines for admissions events across the funnel.
Manage pre- and post-event communications (confirmations, logistics, surveys).
Provide onsite or virtual event support as needed.
Administration & Analytics
Track mid- to late-funnel engagement metrics (application activity, event attendance, yield indicators).
Support dashboard reporting and track communication deliverables.
Prepare reports summarizing partner performance, event outcomes, and funnel activity for leadership.
Collaboration
Maintain alignment with Enrollment Systems and MarComm to ensure data accuracy and smooth handoff between top-funnel marketing and application-stage communications.
As necessary, collaborate with MarComm on partner deliverables and vendor coordination.
Support the Associate Director of Enrollment Communications in implementing strategy informed by partnership insights.
Demonstrate professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.
Perform other duties as assigned.
Required Qualifications
Bachelor’s degree (or equivalent) and five years’ relevant experience.
Strong writing, editing, and content development skills.
Strong analytical skills with the ability to measure outcomes and implement improvements.
Demonstrated ability to collaborate across functions and with diverse stakeholders.
Proficiency with CRM-based communications (Slate strongly preferred).
Preferred Qualifications
Familiarity with student information systems (e.g., Banner).
Experience with digital engagement tools (chatbots, pop-ups, landing pages).
Knowledge of marketing and communication best practices relevant to enrollment operations.
Equal Opportunity Employer Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.
Background Check Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Driving Vehicle Not an essential function.
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Responsibilities
Communications Support
Build and schedule Slate email campaigns for applicants, admits, and incoming students (reminders, yield messages, onboarding updates).
Assist in drafting and updating templates for applicant and yield communications.
Check outgoing communications for accuracy, personalization, and brand consistency.
Maintain communication calendars and ensure timely execution.
Support admit and yield communication execution under the direction of the Associate Director of Enrollment Communications.
Partner & Vendor Coordination
Manage contract logistics and vendor coordination for recruitment/event partnerships (renewals, invoicing, deliverables) in collaboration with the Director and Associate Director.
Coordinate with recruitment/event partners on timelines, asset delivery, specs, and fulfillment requirements.
Track recruitment partnership deliverables and performance metrics; prepare summary reports for the Associate Director of Enrollment Communications and the Director.
Support MarComm as requested on marketing partnership deliverables.
Ensure documentation, agreements, and assets are stored and organized for team access.
Content & Collateral
Support the creation of admissions collateral (presentations, brochures, etc.).
Maintain and organize content assets for easy team access.
Assist with formatting, proofing, and version control.
Event Communication Support
Coordinate communication timelines for admissions events across the funnel.
Manage pre- and post-event communications (confirmations, logistics, surveys).
Provide onsite or virtual event support as needed.
Administration & Analytics
Track mid- to late-funnel engagement metrics (application activity, event attendance, yield indicators).
Support dashboard reporting and track communication deliverables.
Prepare reports summarizing partner performance, event outcomes, and funnel activity for leadership.
Collaboration
Maintain alignment with Enrollment Systems and MarComm to ensure data accuracy and smooth handoff between top-funnel marketing and application-stage communications.
As necessary, collaborate with MarComm on partner deliverables and vendor coordination.
Support the Associate Director of Enrollment Communications in implementing strategy informed by partnership insights.
Demonstrate professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.
Perform other duties as assigned.
Required Qualifications
Bachelor’s degree (or equivalent) and five years’ relevant experience.
Strong writing, editing, and content development skills.
Strong analytical skills with the ability to measure outcomes and implement improvements.
Demonstrated ability to collaborate across functions and with diverse stakeholders.
Proficiency with CRM-based communications (Slate strongly preferred).
Preferred Qualifications
Familiarity with student information systems (e.g., Banner).
Experience with digital engagement tools (chatbots, pop-ups, landing pages).
Knowledge of marketing and communication best practices relevant to enrollment operations.
Equal Opportunity Employer Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.
Background Check Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Driving Vehicle Not an essential function.
#J-18808-Ljbffr