Renewal Success Manager - Rest of EMEA
The Rundown AI, Inc., Poland, ME, United States
As a Renewal Success Manager at DeepL, you will be the commercial architect managing the most critical phase of the customer lifecycle, ensuring that the value realised by our customers translates into long-term commercial commitment.
Your Responsibilities
Strategically lead the renewals process for some of our most critical and complex customer engagements, aligning customer health and usage with our pricing models and growth‑oriented contracts. Design pricing models and multi‑year agreements that reward adoption and pave the way for future expansion. Navigate the procurement maze, leading negotiations with legal, finance and ensuring all terms are aligned with our Deal Desk standards. Partner closely with Customer Success Managers, Account Executives and the wider Go‑to‑Market organization to ensure alignment on the customer journey. Maintain forecast accuracy for your region, ensuring that “on‑time” is the standard. Work with our Global Systems Integrators (GSIs) and partners to align our renewal strategy with the customer’s broader digital transformation. Qualities we look for
Proven success in a commercial renewal role within a SaaS or AI organisation. A commercial mindset and the ability to tell a compelling value narrative for our customers. Knowledge of the LAER customer success framework, quota‑to‑cash and other pricing levers. Strong collaboration with Customer Success, Account Executives and wider Go‑to‑Market organisations. Highly structured approach and operational framework for the renewal lifecycle. Skill in negotiating with procurement, finance, legal and other stakeholders from within customer organisations, protecting margins while fostering long‑term relationships. Fluency in English (French, Spanish or Dutch would be a bonus). What We Offer
Diverse and internationally distributed team across more than 90 nationalities, with employees based in the UK, Germany, the Netherlands, Poland, the US and Japan. Open communication and regular feedback in a culture that values empathy and a growth mindset. Hybrid work and flexible hours, with office attendance twice a week and trust in productivity. Virtual Shares, giving employees an ownership mindset and a stake in DeepL’s growth. Monthly full‑day hacking sessions (Hack Fridays) encouraging personal projects and cross‑team collaboration. 30 days of annual leave (excluding public holidays) and access to mental health resources. Competitive benefits tailored to support employees in their unique locations. We are an equal opportunity employer
You are welcome at DeepL for who you are – we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! Bring us your personal experience, your perspectives, and your background. In our diversity, we find the power to break down language barriers in the world.
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Strategically lead the renewals process for some of our most critical and complex customer engagements, aligning customer health and usage with our pricing models and growth‑oriented contracts. Design pricing models and multi‑year agreements that reward adoption and pave the way for future expansion. Navigate the procurement maze, leading negotiations with legal, finance and ensuring all terms are aligned with our Deal Desk standards. Partner closely with Customer Success Managers, Account Executives and the wider Go‑to‑Market organization to ensure alignment on the customer journey. Maintain forecast accuracy for your region, ensuring that “on‑time” is the standard. Work with our Global Systems Integrators (GSIs) and partners to align our renewal strategy with the customer’s broader digital transformation. Qualities we look for
Proven success in a commercial renewal role within a SaaS or AI organisation. A commercial mindset and the ability to tell a compelling value narrative for our customers. Knowledge of the LAER customer success framework, quota‑to‑cash and other pricing levers. Strong collaboration with Customer Success, Account Executives and wider Go‑to‑Market organisations. Highly structured approach and operational framework for the renewal lifecycle. Skill in negotiating with procurement, finance, legal and other stakeholders from within customer organisations, protecting margins while fostering long‑term relationships. Fluency in English (French, Spanish or Dutch would be a bonus). What We Offer
Diverse and internationally distributed team across more than 90 nationalities, with employees based in the UK, Germany, the Netherlands, Poland, the US and Japan. Open communication and regular feedback in a culture that values empathy and a growth mindset. Hybrid work and flexible hours, with office attendance twice a week and trust in productivity. Virtual Shares, giving employees an ownership mindset and a stake in DeepL’s growth. Monthly full‑day hacking sessions (Hack Fridays) encouraging personal projects and cross‑team collaboration. 30 days of annual leave (excluding public holidays) and access to mental health resources. Competitive benefits tailored to support employees in their unique locations. We are an equal opportunity employer
You are welcome at DeepL for who you are – we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! Bring us your personal experience, your perspectives, and your background. In our diversity, we find the power to break down language barriers in the world.
#J-18808-Ljbffr