Customer Service Representative
Intermountain Home Services, Sandy, UT, United States
Intermountain Home Services - a collection of reputable Plumbing HVAC & Electrical home service companies is looking for energetic and motivated Customer Service Representatives for our newly opened facility in Sandy, Utah.
Position Mission To deliver excellent customer service by answering and making calls, booking appointments, and providing helpful, timely communication that supports customer trust, loyalty, and company growth.
Overview Intermountain Home Services is looking for a hungry and driven Customer Service Representative to be the first point of contact for our customers. You’ll schedule appointments, answer questions, and support our service teams—all while creating a welcoming and professional first impression and customer experience.
Key Responsibilities
Answer incoming calls and emails with professionalism
Schedule and confirm appointments for multiple home services brands with efficiency and accuracy
Resolve customer questions or concerns promptly
Coordinate with dispatch and leadership as needed to streamline service
Input and update information in scheduling or CRM software
Follow up on service feedback or missed appointments
Have an always say yes mentality – eager to book every single opportunity
Make outbound calls to increase capacity when inbound call flow is low
Effectively present maintenance plan solutions to customers
Core Competencies
Communication: Speaks clearly, listens actively, is focused on solutions, and writes professionally.
Empathy: Understands customer frustration and responds with care.
Efficiency: Manages time and tasks effectively in a busy environment.
Attention to Detail: Enters accurate notes and schedules.
Team Coordination: Works well with dispatchers and management.
Accountability: Follows through and owns outcomes.
Qualifications
1–2 years of customer service experience in a call center environment
Strong phone and computer skills
Familiarity with scheduling or CRM software preferred
Background check and drug screening required
Benefits
Competitive salaries across the board, benchmarked to market
Incentive-based pay and commissions for most field and customer-facing roles
Company vehicles for field techs, and tool purchase programs to support your craft
Paid medical for employees, with affordable family options
Vision and dental plans with low premiums
HSA and copay plan choices
401(k) with competitive matching: 100% up to 3%, 50% from 3–5%
PTO and 6 paid holidays
Paid certifications and tuition reimbursement for eligible roles
Leadership development opportunities
Career pathing initiatives for every position underway
You’ll be seen, heard, and expected to lead—at every level.
Our leaders are accessible, hands-on, and committed to removing barriers.
We work hard, move fast, and support one another like family.
Bold mission. We’re building the most respected, scalable home services company in America.
Strong brands. People know and trust our names in the communities we serve.
Elite standards. We’re not here to be average—we’re here to be great.
Real opportunity. Whether you’re new to the industry or a seasoned pro, you’ll find room to grow here.
Intermountain Home Services is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non‑merit factor.
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Position Mission To deliver excellent customer service by answering and making calls, booking appointments, and providing helpful, timely communication that supports customer trust, loyalty, and company growth.
Overview Intermountain Home Services is looking for a hungry and driven Customer Service Representative to be the first point of contact for our customers. You’ll schedule appointments, answer questions, and support our service teams—all while creating a welcoming and professional first impression and customer experience.
Key Responsibilities
Answer incoming calls and emails with professionalism
Schedule and confirm appointments for multiple home services brands with efficiency and accuracy
Resolve customer questions or concerns promptly
Coordinate with dispatch and leadership as needed to streamline service
Input and update information in scheduling or CRM software
Follow up on service feedback or missed appointments
Have an always say yes mentality – eager to book every single opportunity
Make outbound calls to increase capacity when inbound call flow is low
Effectively present maintenance plan solutions to customers
Core Competencies
Communication: Speaks clearly, listens actively, is focused on solutions, and writes professionally.
Empathy: Understands customer frustration and responds with care.
Efficiency: Manages time and tasks effectively in a busy environment.
Attention to Detail: Enters accurate notes and schedules.
Team Coordination: Works well with dispatchers and management.
Accountability: Follows through and owns outcomes.
Qualifications
1–2 years of customer service experience in a call center environment
Strong phone and computer skills
Familiarity with scheduling or CRM software preferred
Background check and drug screening required
Benefits
Competitive salaries across the board, benchmarked to market
Incentive-based pay and commissions for most field and customer-facing roles
Company vehicles for field techs, and tool purchase programs to support your craft
Paid medical for employees, with affordable family options
Vision and dental plans with low premiums
HSA and copay plan choices
401(k) with competitive matching: 100% up to 3%, 50% from 3–5%
PTO and 6 paid holidays
Paid certifications and tuition reimbursement for eligible roles
Leadership development opportunities
Career pathing initiatives for every position underway
You’ll be seen, heard, and expected to lead—at every level.
Our leaders are accessible, hands-on, and committed to removing barriers.
We work hard, move fast, and support one another like family.
Bold mission. We’re building the most respected, scalable home services company in America.
Strong brands. People know and trust our names in the communities we serve.
Elite standards. We’re not here to be average—we’re here to be great.
Real opportunity. Whether you’re new to the industry or a seasoned pro, you’ll find room to grow here.
Intermountain Home Services is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non‑merit factor.
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