Counter Service
Maman NYC, Charlotte, NC, United States
Maman - Counter Service
We’re looking for a counter to join our team! Our ideal candidate is passionate about food, beverages, and welcoming customers through our doors. You love cookies, are always ready to lend a helping hand to a colleague & you don’t take yourself too seriously. When you join our team, you’ll be responsible for providing a friendly, helpful, and responsive level of service to all of our guests. You are able to speak authentically about who we are, and every item on our food and beverage menu. You will be based at any of the mamans. If you have a particular location close to home, let us know when you come in for an interview and we will do our best to accommodate.
What you’ll do:
Take ownership of the cafe spaces’ counter aesthetics
Greet guests upon entering our storefronts and successfully communicate seasonal specials, encourage guests to try our best selling items, etc.
Navigate the Toast POS system to accurately ring up customers' orders
Keep a clean and organized counter space
Make decisions based on ensuring happiness for the guests, the team and the company while maximizing profitability
Maintain safety standards while adhering to maman’s policies and procedures
Investigate and resolve any guest concerns
Assist with re-stocking at the end of your shift – team work is the best work, set your colleagues up for success
Ensure return visitors and foster relationships with regulars through warm hospitality and impeccable service; develop one-on-one rapport with returning guests – do you know their order? Dial up the coffee without even asking!
What we’re looking for:
You have counter/cashier experience & are an experienced front of house professional with a sweet tooth for cookies
You have engaging and welcoming communication skills & presence
Hospitality is your passion, you make a point of keeping up with the latest industry trends
Quality, aesthetics & top notch customer experience is a non-negotiable for you
You make people feel good—your team and guests alike
You work positively and collaboratively to achieve the highest standards of delivery
You learn quickly, multi-tasking comes naturally to you, and you are able to adapt to maman’s unique culture
Smart, no ego, upbeat, friendly, & efficiency oriented
Work a flexible schedule that will include weekends, holidays, and special events
If we get stuck in an elevator together, you’ll crack a joke and we’ll laugh along the way
Big plus if you have barista experience!
What's in it for you:
Join a fast-growing company committed to not just serving the best cookies & coffees but building a national brand
Competitive salary, healthcare, & sweet perks for always going the extra mile and living our values
Training to get you settled into your role, learning opportunities to broaden your skill set that help you thrive at work
Great opportunity to progress with maman, internal mobility and growth will be encouraged when possible
We use eVerify to confirm U.S. Employment eligibility.
#J-18808-Ljbffr
What you’ll do:
Take ownership of the cafe spaces’ counter aesthetics
Greet guests upon entering our storefronts and successfully communicate seasonal specials, encourage guests to try our best selling items, etc.
Navigate the Toast POS system to accurately ring up customers' orders
Keep a clean and organized counter space
Make decisions based on ensuring happiness for the guests, the team and the company while maximizing profitability
Maintain safety standards while adhering to maman’s policies and procedures
Investigate and resolve any guest concerns
Assist with re-stocking at the end of your shift – team work is the best work, set your colleagues up for success
Ensure return visitors and foster relationships with regulars through warm hospitality and impeccable service; develop one-on-one rapport with returning guests – do you know their order? Dial up the coffee without even asking!
What we’re looking for:
You have counter/cashier experience & are an experienced front of house professional with a sweet tooth for cookies
You have engaging and welcoming communication skills & presence
Hospitality is your passion, you make a point of keeping up with the latest industry trends
Quality, aesthetics & top notch customer experience is a non-negotiable for you
You make people feel good—your team and guests alike
You work positively and collaboratively to achieve the highest standards of delivery
You learn quickly, multi-tasking comes naturally to you, and you are able to adapt to maman’s unique culture
Smart, no ego, upbeat, friendly, & efficiency oriented
Work a flexible schedule that will include weekends, holidays, and special events
If we get stuck in an elevator together, you’ll crack a joke and we’ll laugh along the way
Big plus if you have barista experience!
What's in it for you:
Join a fast-growing company committed to not just serving the best cookies & coffees but building a national brand
Competitive salary, healthcare, & sweet perks for always going the extra mile and living our values
Training to get you settled into your role, learning opportunities to broaden your skill set that help you thrive at work
Great opportunity to progress with maman, internal mobility and growth will be encouraged when possible
We use eVerify to confirm U.S. Employment eligibility.
#J-18808-Ljbffr