Helpdesk Specialist
TekSynap, Albuquerque, NM, United States
Responsibilities
Assist the Senior Technical IT Support Specialist, providing helpdesk support in the effort to keep systems functioning as required
Installation, configuration, maintenance, and troubleshooting for all users of the DTRIAC systems
Install, configure, maintain, and troubleshoot computer peripherals
Provide high‑level technical assistance and customer support in the operations and maintenance of data systems
Must be able to lift 50 lbs.
Performance measures focus on effectiveness, responsiveness, and overall customer satisfaction
Qualifications
Active US DoD Top Secret Clearance
Experience: HS 2‑4 years, BS 1‑2 years, MS 0‑1 year
8570 IAT II level certification, i.e., active Security+ CE
Overview We are seeking a Help Desk Specialist to provide technical support for our customer Defense Threat Reduction Agency (DTRA) in Albuquerque, NM.
TekSynap is a fast‑growing high‑tech company that understands both the pace of technology today and the need to have a comprehensive, well‑planned information management environment.
Benefits Full‑time employees receive a competitive benefits package that includes health, dental, vision, 401(k), life insurance, short‑term and long‑term disability plans, vacation time, and holidays.
Work Environment & Physical Demands
Location: Kirtland AFB, New Mexico
Type of environment: fast‑paced, deadline‑oriented
Noise level: medium
Work schedule: regular daytime shift Monday–Friday; may be requested to work evenings and weekends to meet program and contract needs
Travel: 10%
Physical Demands The role requires use of hands to handle, feel, and touch; reach with arms; talk and hear; stand, walk, sit, climb or balance; stoop, kneel, crouch, or crawl. Employees regularly lift up to 50 lbs.
Work Authorization / Security Clearance
U.S. citizenship required
Top Secret clearance
#J-18808-Ljbffr
Assist the Senior Technical IT Support Specialist, providing helpdesk support in the effort to keep systems functioning as required
Installation, configuration, maintenance, and troubleshooting for all users of the DTRIAC systems
Install, configure, maintain, and troubleshoot computer peripherals
Provide high‑level technical assistance and customer support in the operations and maintenance of data systems
Must be able to lift 50 lbs.
Performance measures focus on effectiveness, responsiveness, and overall customer satisfaction
Qualifications
Active US DoD Top Secret Clearance
Experience: HS 2‑4 years, BS 1‑2 years, MS 0‑1 year
8570 IAT II level certification, i.e., active Security+ CE
Overview We are seeking a Help Desk Specialist to provide technical support for our customer Defense Threat Reduction Agency (DTRA) in Albuquerque, NM.
TekSynap is a fast‑growing high‑tech company that understands both the pace of technology today and the need to have a comprehensive, well‑planned information management environment.
Benefits Full‑time employees receive a competitive benefits package that includes health, dental, vision, 401(k), life insurance, short‑term and long‑term disability plans, vacation time, and holidays.
Work Environment & Physical Demands
Location: Kirtland AFB, New Mexico
Type of environment: fast‑paced, deadline‑oriented
Noise level: medium
Work schedule: regular daytime shift Monday–Friday; may be requested to work evenings and weekends to meet program and contract needs
Travel: 10%
Physical Demands The role requires use of hands to handle, feel, and touch; reach with arms; talk and hear; stand, walk, sit, climb or balance; stoop, kneel, crouch, or crawl. Employees regularly lift up to 50 lbs.
Work Authorization / Security Clearance
U.S. citizenship required
Top Secret clearance
#J-18808-Ljbffr