$24/hr Mortgage Loss Mitigation
TEKsystems, Phoenix, AZ, United States
Role Overview
This is a contract Loss Mitigation Single Point of Contact (SPOC) role supporting borrowers who are experiencing financial hardship. You’ll be the borrower’s primary contact—guiding them through loss mitigation options while ensuring every step follows investor rules, regulatory guidelines, and internal procedures.
This role is detail‑heavy, customer‑facing, and metrics‑driven. Accuracy, consistency, and clear communication matter every day.
What You’ll Be Doing
Serve as the main point of contact for borrowers in loss mitigation.
Explain available home‑retention options in clear, simple terms.
Collect, track, and follow up on required documents.
Communicate approval and denial outcomes accurately and on time.
Monitor trial payment plans and loan status for timeliness.
Document every interaction clearly within the servicing system.
Work closely with internal teams to prevent dual‑tracking.
Handle escalated borrower calls with patience and professionalism.
Participate in call quality and continuous‑improvement reviews.
Support audits and exams by preparing and validating documentation.
Pay, Schedule & Logistics
Pay: $24.00 per hour
Contract Length: 6 months
Work Setting: 100% Remote
Work Authorization: Must be authorized to work for any employer in the U.S.
What Success Looks Like
Borrowers receive timely, accurate, and compliant guidance.
Files move through the process without delays or documentation gaps.
Communications are clear, complete, and well‑documented.
Regulatory and investor guidelines are followed without exception.
Performance metrics are consistently met in a fast‑paced environment.
Requirements Must‑Have
2+ years of hands‑on loss mitigation experience.
Strong knowledge of conventional and government loan programs.
Working understanding of mortgage loan documents and workflows.
Experience following written SOPs and regulatory guidelines.
Excellent verbal and written communication skills.
Ability to manage a high volume of files with strong attention to detail.
Proficiency with Word, Excel, Outlook, and data‑entry systems.
Comfort working with borrowers under financial and emotional stress.
Nice‑to‑Have
Bachelor’s degree.
Knowledge of CFPB, FCRA, TCPA, and FDCPA standards.
Experience with document retention or servicing systems.
Advanced math skills and 10‑key by touch.
Who Will Thrive
You stay organized, calm, and accurate—even under pressure.
You value doing things the right way, every time.
You’re comfortable having difficult conversations with empathy.
You enjoy structured processes, clear rules, and measurable goals.
You take ownership of your work and follow through on commitments.
Job Type & Location This is a Contract position based out of Phoenix, AZ.
Pay and Benefits The pay range for this position is $24.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post‑tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long‑term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully remote position.
Application Deadline This position is anticipated to close on Apr 25, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr
This role is detail‑heavy, customer‑facing, and metrics‑driven. Accuracy, consistency, and clear communication matter every day.
What You’ll Be Doing
Serve as the main point of contact for borrowers in loss mitigation.
Explain available home‑retention options in clear, simple terms.
Collect, track, and follow up on required documents.
Communicate approval and denial outcomes accurately and on time.
Monitor trial payment plans and loan status for timeliness.
Document every interaction clearly within the servicing system.
Work closely with internal teams to prevent dual‑tracking.
Handle escalated borrower calls with patience and professionalism.
Participate in call quality and continuous‑improvement reviews.
Support audits and exams by preparing and validating documentation.
Pay, Schedule & Logistics
Pay: $24.00 per hour
Contract Length: 6 months
Work Setting: 100% Remote
Work Authorization: Must be authorized to work for any employer in the U.S.
What Success Looks Like
Borrowers receive timely, accurate, and compliant guidance.
Files move through the process without delays or documentation gaps.
Communications are clear, complete, and well‑documented.
Regulatory and investor guidelines are followed without exception.
Performance metrics are consistently met in a fast‑paced environment.
Requirements Must‑Have
2+ years of hands‑on loss mitigation experience.
Strong knowledge of conventional and government loan programs.
Working understanding of mortgage loan documents and workflows.
Experience following written SOPs and regulatory guidelines.
Excellent verbal and written communication skills.
Ability to manage a high volume of files with strong attention to detail.
Proficiency with Word, Excel, Outlook, and data‑entry systems.
Comfort working with borrowers under financial and emotional stress.
Nice‑to‑Have
Bachelor’s degree.
Knowledge of CFPB, FCRA, TCPA, and FDCPA standards.
Experience with document retention or servicing systems.
Advanced math skills and 10‑key by touch.
Who Will Thrive
You stay organized, calm, and accurate—even under pressure.
You value doing things the right way, every time.
You’re comfortable having difficult conversations with empathy.
You enjoy structured processes, clear rules, and measurable goals.
You take ownership of your work and follow through on commitments.
Job Type & Location This is a Contract position based out of Phoenix, AZ.
Pay and Benefits The pay range for this position is $24.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post‑tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long‑term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully remote position.
Application Deadline This position is anticipated to close on Apr 25, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr