Call Center Representative
Cardiac Study Center (CSC), inc., PS, Spokane, WA, United States
Patient Services Representative (Call Center) – Cardiology Scheduling
Cardiac Study Center / Pulse Heart Institute
Spokane, WA
Full-Time | Monday–Friday | No Weekends or Holidays
About Us
Cardiac Study Center (CSC) has partnered with Pulse Heart Institute to deliver trusted outpatient cardiology care throughout the Puget Sound region for over 50 years. In 2016, CSC joined with MultiCare Health System to form Pulse Heart Institute—bringing together clinical excellence, innovation, research, and education to improve heart health in our communities. We serve patients across general and specialty cardiology, including Heart Failure, Vascular, Electrophysiology & Device, and Nuclear Imaging.
Why You'll Love Working With Us
Monday–Friday schedule – no weekends or holidays
Exposure to multi-specialty cardiology workflows
Stable, mission-driven healthcare organization
Supportive leadership and collaborative team culture
Growth opportunities within scheduling, referral coordination, and broader healthcare operations
About The Role As a Patient Services Representative (Call Center), you serve as the first point of contact for many of our cardiology patients. Your work directly impacts patient access to care, provider workflow efficiency, and the overall experience of our clinics. In this high-volume, detail-oriented role, you coordinate patient scheduling, respond to inquiries with professionalism and empathy, and ensure appointment accuracy based on provider preferences and clinical needs. You will play a critical part in maintaining efficient scheduling operations while upholding compliance standards and delivering exceptional service.
Day-to-Day Responsibilities Scheduling & Access Coordination
Schedule new and returning cardiology patient appointments
Maintain provider schedules according to established guidelines and preferences
Ensure accuracy of patient demographics and appointment details
Reschedule appointments and manage cancellations as needed
Patient Communication
Answer inbound calls in a professional and patient-centered manner
Address patient questions or route inquiries to appropriate departments
Coordinate communication between patients, providers, and internal teams
Compliance & Documentation
Adhere to HIPAA and OSHA standards at all times
Maintain accurate documentation in EMR systems
Follow internal scheduling protocols and quality standards
Coverage Support
Provide cross-coverage support across clinic locations as needed
What You'll Need to Succeed Minimum Qualifications
2 years of customer service experience
Strong verbal communication skills
Ability to manage multiple tasks in a fast-paced call environment
High attention to detail and organizational skills
Preferred Qualifications
1 year of healthcare experience (preferred but not required)
Experience in medical scheduling or call center environments
Familiarity with EMR systems
Work Environment
Schedule: Full-time, 40 hours/week
Shift: 8-hour shifts, Monday–Friday
Training: 90-day in-person training period in Spokane, WA
Pay & Benefits
Medical, dental, and vision coverage
Retirement benefits
Paid time off
Competitive compensation
Tuition Assistance
Pay Range:
$19.39 – $35.12/hour
Compensation is determined based on experience, skill set, and relevant education or certifications, consistent with internal equity and pay transparency standards.
Join Our Team If you're passionate about helping patients access timely cardiac care and thrive in a structured, team-driven environment, we'd love to hear from you.
Requisition ID: 00422
#J-18808-Ljbffr
Why You'll Love Working With Us
Monday–Friday schedule – no weekends or holidays
Exposure to multi-specialty cardiology workflows
Stable, mission-driven healthcare organization
Supportive leadership and collaborative team culture
Growth opportunities within scheduling, referral coordination, and broader healthcare operations
About The Role As a Patient Services Representative (Call Center), you serve as the first point of contact for many of our cardiology patients. Your work directly impacts patient access to care, provider workflow efficiency, and the overall experience of our clinics. In this high-volume, detail-oriented role, you coordinate patient scheduling, respond to inquiries with professionalism and empathy, and ensure appointment accuracy based on provider preferences and clinical needs. You will play a critical part in maintaining efficient scheduling operations while upholding compliance standards and delivering exceptional service.
Day-to-Day Responsibilities Scheduling & Access Coordination
Schedule new and returning cardiology patient appointments
Maintain provider schedules according to established guidelines and preferences
Ensure accuracy of patient demographics and appointment details
Reschedule appointments and manage cancellations as needed
Patient Communication
Answer inbound calls in a professional and patient-centered manner
Address patient questions or route inquiries to appropriate departments
Coordinate communication between patients, providers, and internal teams
Compliance & Documentation
Adhere to HIPAA and OSHA standards at all times
Maintain accurate documentation in EMR systems
Follow internal scheduling protocols and quality standards
Coverage Support
Provide cross-coverage support across clinic locations as needed
What You'll Need to Succeed Minimum Qualifications
2 years of customer service experience
Strong verbal communication skills
Ability to manage multiple tasks in a fast-paced call environment
High attention to detail and organizational skills
Preferred Qualifications
1 year of healthcare experience (preferred but not required)
Experience in medical scheduling or call center environments
Familiarity with EMR systems
Work Environment
Schedule: Full-time, 40 hours/week
Shift: 8-hour shifts, Monday–Friday
Training: 90-day in-person training period in Spokane, WA
Pay & Benefits
Medical, dental, and vision coverage
Retirement benefits
Paid time off
Competitive compensation
Tuition Assistance
Pay Range:
$19.39 – $35.12/hour
Compensation is determined based on experience, skill set, and relevant education or certifications, consistent with internal equity and pay transparency standards.
Join Our Team If you're passionate about helping patients access timely cardiac care and thrive in a structured, team-driven environment, we'd love to hear from you.
Requisition ID: 00422
#J-18808-Ljbffr