Digital Banking Product Manager
Farm Credit Services, Austin, TX, United States
Farm Credit Bank of Texas is a $42.2 billion wholesale bank that has been financing agriculture and rural America for over 100 years. Headquartered in Austin, Texas, we provide funding and services to rural lending associations in five states, and we are active in the nation’s capital markets.
While you may not be familiar with our name, Farm Credit Bank of Texas plays a critical role in supporting the businesses that make it possible for America to maintain access to an affordable and safe food supply, an industry which is one of the most innovative and evolving of our time. And while you help us deliver on our mission, we deliver on our commitment to you as a valued employee by providing competitive compensation, generous health and wellness benefits packages and an attractive workplace located along the bluffs of the Colorado River just minutes west of downtown Austin.
We seek out top talent in their fields, whether it be technology, finance, accounting, credit, human resources, or other administrative functions, and welcome you to join us in our mission to feed the world.
Position Description Owns strategy, roadmap, and delivery for the digital banking platform and related services serving the Bank, its associations, and their customers. Leads cross-functional initiatives spanning product, technology, operations, compliance, and vendor management to deliver secure, scalable, and customer-centric digital banking solutions. Balances customer needs, business priorities, regulatory requirements, and platform performance to drive adoption, improve user experience, and support operational excellence across digital channels.
Day‑to‑Day Duties and Responsibilities
Own and drive the digital banking product vision, strategy, and multi‑year roadmap.
Define and prioritize product initiatives based on customer insights, data, business goals, and market trends.
Identify opportunities to enhance user experience, expand functionality, and increase adoption across digital channels.
Lead the end‑to‑end product lifecycle from ideation and requirements through development, testing, launch, and continuous optimization.
Partner with Information Technology, Business Systems, Operations, Compliance, and Risk teams to deliver high‑quality, compliant solutions.
Translate business and customer needs into clear product requirements, user stories, and acceptance criteria.
Serve as primary product owner for the digital banking platform and ensure performance, scalability, and reliability.
Manage the digital banking vendor relationship including roadmap alignment, delivery, service levels, and issue resolution.
Collaborate with vendor teams to deliver enhancements on time and within scope.
Champion a customer‑first mindset and continuously improve digital journeys and usability.
Develop and execute strategies to drive user adoption, engagement, and satisfaction.
Partner with stakeholders to deliver training, documentation, and enablement for internal teams and customers.
Define and track product key performance indicators including adoption, engagement, transaction volume, and performance.
Use data and user feedback to inform product decisions and prioritize enhancements.
Deliver insights and reporting to support strategic decision‑making.
Ensure all product initiatives align with regulatory requirements, security standards, and internal controls.
Partner with compliance, risk, and information security teams to embed controls into product design.
Oversee user access, entitlements, and system governance.
Monitor platform performance, system health, and transaction processing to ensure availability and accuracy.
Lead issue resolution, root cause analysis, and continuous improvement efforts.
Drive efficiency and scalability across digital banking operations.
What You Bring to the Team Required
Bachelor’s degree in Business, Finance, Information Systems, or related field, or equivalent experience.
Six (6) to eight (8) or more years of experience in digital banking, fintech, or product management.
Proven experience owning product roadmaps and delivering technology‑enabled solutions.
Strong understanding of digital banking platforms, payments including ACH and wires, and financial systems.
Experience working with third‑party vendors and platform providers.
Familiarity with regulatory and compliance frameworks in financial services.
Strong product strategy, roadmap planning, prioritization, and execution skills.
Strong communication, stakeholder management, and cross‑functional leadership skills.
Experience with agile or product development methodologies.
Ability to use data and performance analysis to support decision‑making.
Preferred
Experience serving banks, associations, or commercial financial institutions through digital banking platforms.
Experience improving digital adoption, engagement, and customer experience outcomes.
Experience overseeing digital banking governance, user access, and operational controls.
Experience leading vendor‑supported platform enhancements in regulated financial services environments.
Why Farm Credit Bank of Texas
Flexible health‑and‑wellness benefits, including medical insurance, prescription drug coverage, dental insurance, vision care, flexible spending accounts, and more.
401(k) plan that includes immediate vesting of a generous employer match and additional employer contribution.
Long‑term disability and life insurance.
Vacation leave, sick leave, and paid holidays.
Fertility benefit and parental leave plan.
Up to two days per year to volunteer in local community organizations, services, or events.
Ongoing professional‑development opportunities.
Generous tuition‑reimbursement program.
Physical fitness incentive plan.
Employer matching gifts program.
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While you may not be familiar with our name, Farm Credit Bank of Texas plays a critical role in supporting the businesses that make it possible for America to maintain access to an affordable and safe food supply, an industry which is one of the most innovative and evolving of our time. And while you help us deliver on our mission, we deliver on our commitment to you as a valued employee by providing competitive compensation, generous health and wellness benefits packages and an attractive workplace located along the bluffs of the Colorado River just minutes west of downtown Austin.
We seek out top talent in their fields, whether it be technology, finance, accounting, credit, human resources, or other administrative functions, and welcome you to join us in our mission to feed the world.
Position Description Owns strategy, roadmap, and delivery for the digital banking platform and related services serving the Bank, its associations, and their customers. Leads cross-functional initiatives spanning product, technology, operations, compliance, and vendor management to deliver secure, scalable, and customer-centric digital banking solutions. Balances customer needs, business priorities, regulatory requirements, and platform performance to drive adoption, improve user experience, and support operational excellence across digital channels.
Day‑to‑Day Duties and Responsibilities
Own and drive the digital banking product vision, strategy, and multi‑year roadmap.
Define and prioritize product initiatives based on customer insights, data, business goals, and market trends.
Identify opportunities to enhance user experience, expand functionality, and increase adoption across digital channels.
Lead the end‑to‑end product lifecycle from ideation and requirements through development, testing, launch, and continuous optimization.
Partner with Information Technology, Business Systems, Operations, Compliance, and Risk teams to deliver high‑quality, compliant solutions.
Translate business and customer needs into clear product requirements, user stories, and acceptance criteria.
Serve as primary product owner for the digital banking platform and ensure performance, scalability, and reliability.
Manage the digital banking vendor relationship including roadmap alignment, delivery, service levels, and issue resolution.
Collaborate with vendor teams to deliver enhancements on time and within scope.
Champion a customer‑first mindset and continuously improve digital journeys and usability.
Develop and execute strategies to drive user adoption, engagement, and satisfaction.
Partner with stakeholders to deliver training, documentation, and enablement for internal teams and customers.
Define and track product key performance indicators including adoption, engagement, transaction volume, and performance.
Use data and user feedback to inform product decisions and prioritize enhancements.
Deliver insights and reporting to support strategic decision‑making.
Ensure all product initiatives align with regulatory requirements, security standards, and internal controls.
Partner with compliance, risk, and information security teams to embed controls into product design.
Oversee user access, entitlements, and system governance.
Monitor platform performance, system health, and transaction processing to ensure availability and accuracy.
Lead issue resolution, root cause analysis, and continuous improvement efforts.
Drive efficiency and scalability across digital banking operations.
What You Bring to the Team Required
Bachelor’s degree in Business, Finance, Information Systems, or related field, or equivalent experience.
Six (6) to eight (8) or more years of experience in digital banking, fintech, or product management.
Proven experience owning product roadmaps and delivering technology‑enabled solutions.
Strong understanding of digital banking platforms, payments including ACH and wires, and financial systems.
Experience working with third‑party vendors and platform providers.
Familiarity with regulatory and compliance frameworks in financial services.
Strong product strategy, roadmap planning, prioritization, and execution skills.
Strong communication, stakeholder management, and cross‑functional leadership skills.
Experience with agile or product development methodologies.
Ability to use data and performance analysis to support decision‑making.
Preferred
Experience serving banks, associations, or commercial financial institutions through digital banking platforms.
Experience improving digital adoption, engagement, and customer experience outcomes.
Experience overseeing digital banking governance, user access, and operational controls.
Experience leading vendor‑supported platform enhancements in regulated financial services environments.
Why Farm Credit Bank of Texas
Flexible health‑and‑wellness benefits, including medical insurance, prescription drug coverage, dental insurance, vision care, flexible spending accounts, and more.
401(k) plan that includes immediate vesting of a generous employer match and additional employer contribution.
Long‑term disability and life insurance.
Vacation leave, sick leave, and paid holidays.
Fertility benefit and parental leave plan.
Up to two days per year to volunteer in local community organizations, services, or events.
Ongoing professional‑development opportunities.
Generous tuition‑reimbursement program.
Physical fitness incentive plan.
Employer matching gifts program.
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