Collections Specialist
State Collection Service Inc, Phoenix, AZ, United States
Description
The
GREAT STATE TEAM
is seeking
Remote Collection Specialists (Account Resolution Representatives)
to join our fast‑growing teams! As an Account Resolution Representative you are responsible for making outbound and taking inbound calls to collect payment for medical and non‑medical accounts.
Veterans and Military Spouses Encouraged to Apply
Duties include but are not limited to:
Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity
Utilize negotiating and customer service skills to achieve positive results
Adhere to all FDCPA, FCRA, HIPAA and other applicable laws
Qualifications, Skills, and Experience:
1+ years’ experience working in a Collections, Call Center or Customer Service function where contact with the public was a part of daily duties
Ability to enter and update data on company and/or client systems in an accurate, timely manner
Ability to work successfully in a fast‑paced, deadline‑oriented environment
Strong organization skills; the ability to work on multiple tasks simultaneously
Focus upon customer service and deliverables
Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
Ability to work successfully and cooperatively within a team‑based environment
Internet Requirements
Broadband internet connection (No DSL, or Dial Up)
Hard wired connection required (no Wi‑Fi, Wi‑Fi hotspots)
Minimum Speed Results: 40 mbps download, 5 mbps upload
Camera Requirements Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations.
Wage
$16.00/hr plus monthly commission opportunities
Bilingual:
$18.00/hr plus monthly commission opportunities
$500 guaranteed monthly bonus for the first 90 days
Schedule
Monday through Thursday, three days from 8:00am – 5:00pm, one evening from 11:00am – 8:00pm, Fridays from 8:00am – 5:00pm with one closing shift per month from 10:00am – 7:00pm, and one Saturday per month from 9:00am – 1:00pm CST. Note: these hours may vary during daylight savings time.
We Offer a Comprehensive Benefits Package
Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K with employer match, and HSA/Flexible spending accounts
Paid time off starting at 90 days and annual profit sharing
7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
Family Friendly Events
Wellness Programs/Gym Reimbursement
All necessary equipment and technical support provided
* Benefits eligibility is dependent upon FTE Status and Position
*All offers of employment are contingent upon successful completion of all post‑offer processing.
State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Remote workers must be based in the United States and must reside in one of the following states:
AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, PA, MS, AL, GA, FL, NC, SC, MD, NM
#J-18808-Ljbffr
GREAT STATE TEAM
is seeking
Remote Collection Specialists (Account Resolution Representatives)
to join our fast‑growing teams! As an Account Resolution Representative you are responsible for making outbound and taking inbound calls to collect payment for medical and non‑medical accounts.
Veterans and Military Spouses Encouraged to Apply
Duties include but are not limited to:
Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity
Utilize negotiating and customer service skills to achieve positive results
Adhere to all FDCPA, FCRA, HIPAA and other applicable laws
Qualifications, Skills, and Experience:
1+ years’ experience working in a Collections, Call Center or Customer Service function where contact with the public was a part of daily duties
Ability to enter and update data on company and/or client systems in an accurate, timely manner
Ability to work successfully in a fast‑paced, deadline‑oriented environment
Strong organization skills; the ability to work on multiple tasks simultaneously
Focus upon customer service and deliverables
Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
Ability to work successfully and cooperatively within a team‑based environment
Internet Requirements
Broadband internet connection (No DSL, or Dial Up)
Hard wired connection required (no Wi‑Fi, Wi‑Fi hotspots)
Minimum Speed Results: 40 mbps download, 5 mbps upload
Camera Requirements Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations.
Wage
$16.00/hr plus monthly commission opportunities
Bilingual:
$18.00/hr plus monthly commission opportunities
$500 guaranteed monthly bonus for the first 90 days
Schedule
Monday through Thursday, three days from 8:00am – 5:00pm, one evening from 11:00am – 8:00pm, Fridays from 8:00am – 5:00pm with one closing shift per month from 10:00am – 7:00pm, and one Saturday per month from 9:00am – 1:00pm CST. Note: these hours may vary during daylight savings time.
We Offer a Comprehensive Benefits Package
Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K with employer match, and HSA/Flexible spending accounts
Paid time off starting at 90 days and annual profit sharing
7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
Family Friendly Events
Wellness Programs/Gym Reimbursement
All necessary equipment and technical support provided
* Benefits eligibility is dependent upon FTE Status and Position
*All offers of employment are contingent upon successful completion of all post‑offer processing.
State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Remote workers must be based in the United States and must reside in one of the following states:
AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, PA, MS, AL, GA, FL, NC, SC, MD, NM
#J-18808-Ljbffr