Intake Specialist
DFW Injury Lawyers, Dallas, TX, United States
DFW Injury Lawyers is dedicated to obtaining justice and fair compensation for our clients. As experienced trial lawyers, we bring a comprehensive understanding of both plaintiff and defense strategies to every case. We are known for our tenacity, never settling for less than what our clients deserve. Our team serves as trusted advisors, advocating relentlessly to achieve the best outcomes for personal injury cases. At DFW Injury Lawyers, we are committed to delivering diligent, compassionate representation.
Role Description This is a full-time, on-site role located in Dallas, TX, for an Intake Specialist. Responsibilities include managing client inquiries, conducting initial client interviews to gather case details, and assessing the viability of cases. The Intake Specialist will provide exceptional customer service, maintain accurate records, and assist in coordinating communication with clients and attorneys to ensure seamless case management.
Qualifications
Strong Communication and Interpersonal Skills to engage effectively with clients and colleagues
Experience in Client Intake, particularly in gathering and assessing case information
Proven Customer Service skills with a professional and empathetic approach
Basic knowledge of Insurance processes related to personal injury cases
Detail-oriented with strong organizational and time management abilities
Proficiency in using basic office software and client management tools
Previous experience in a legal or client services environment is a plus
High school diploma or equivalent; additional relevant certifications or coursework is beneficial
Key Responsibilities
Serve as the first point of contact for all incoming calls, web inquiries, and referrals
Conduct thorough intake interviews to gather key facts about potential cases
Evaluate cases based on liability, injury, and treatment criteria
Identify viable claims involving motor vehicle accidents, commercial vehicle incidents, dog bites, premises liability, and work-related injuries
Accurately enter and manage client information in case management software
Respond to new leads promptly (goal: under 5 minutes) and follow up on missed or abandoned calls
Clearly explain the firm’s process and set expectations for potential clients
Coordinate with attorneys for case review when needed
Maintain professionalism, empathy, and confidentiality in all client interactions
Competitive hourly pay or salary (based on experience)
Performance-based bonuses tied to case conversion
Paid time off and holidays
Opportunities for growth within the firm
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Role Description This is a full-time, on-site role located in Dallas, TX, for an Intake Specialist. Responsibilities include managing client inquiries, conducting initial client interviews to gather case details, and assessing the viability of cases. The Intake Specialist will provide exceptional customer service, maintain accurate records, and assist in coordinating communication with clients and attorneys to ensure seamless case management.
Qualifications
Strong Communication and Interpersonal Skills to engage effectively with clients and colleagues
Experience in Client Intake, particularly in gathering and assessing case information
Proven Customer Service skills with a professional and empathetic approach
Basic knowledge of Insurance processes related to personal injury cases
Detail-oriented with strong organizational and time management abilities
Proficiency in using basic office software and client management tools
Previous experience in a legal or client services environment is a plus
High school diploma or equivalent; additional relevant certifications or coursework is beneficial
Key Responsibilities
Serve as the first point of contact for all incoming calls, web inquiries, and referrals
Conduct thorough intake interviews to gather key facts about potential cases
Evaluate cases based on liability, injury, and treatment criteria
Identify viable claims involving motor vehicle accidents, commercial vehicle incidents, dog bites, premises liability, and work-related injuries
Accurately enter and manage client information in case management software
Respond to new leads promptly (goal: under 5 minutes) and follow up on missed or abandoned calls
Clearly explain the firm’s process and set expectations for potential clients
Coordinate with attorneys for case review when needed
Maintain professionalism, empathy, and confidentiality in all client interactions
Competitive hourly pay or salary (based on experience)
Performance-based bonuses tied to case conversion
Paid time off and holidays
Opportunities for growth within the firm
#J-18808-Ljbffr